ComplaintsforTrench Plate Rental Co
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Complaint Details
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Initial Complaint
12/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps sending me invoices with Customer ID ********** that are not related to my company CPC Construction Services.The person ordering the work is named ***** on the invoice with his phone number. ************. i tried to call him and he acted as if he was to busy. I have to spend multiple hours in the past six months disputing these invoices and they agree that they are in error, the most recent invoice I have tried to call multiple times with no response.I am hoping notification from BBB will get them to do something as I will have file a civil suit if I cant get resolution.Best Regards,*************************************Business response
02/24/2023
To Whom it May ***************** want to apologize for any inconvenience this may have caused the account in **********. My name is ********************* and I took over the ********** operation as the new manager back in May 2022. This was brought to my attention shortly after my arrival. There is a *** Construction here in ********, as well (correct CID N020026341). Unfortunately, around the time of these unwarranted invoices billed to *** in ********** CID N020013774,our company was starting a new computer platform for contract generation. Unfortunately, there were multiple mis-keys as when we opened a contract for ***, we did not select the *** Construction in ********, but rather the *** in **********. Part of my first few days here was correcting these issues, crediting the ********** customer in full, as there were a handful of invoices with this issue. We then rebilled our correct ******** *** customer. We also took steps in parting ways with individuals with an older mentality that did not work in my operation and what I saw as part of the future here in ******. I am happy to share that with our new team in ******, myself included, the amount of issues has reduced drastically and we are far beyond incorrectly invoicing customers. The invoice that the customer recently shared with the ******************** will be credited, but this invoice was issued back in May 2022 and I have confirmed no other invoices have posted since May of 2022. I will credit this invoice immediately and have the statement cleared. I also spoke to my team in place locally and reminded the importance of reviewing the contract entry and selecting the account within our state and my expectations and consequences. Again, apologies for the issues this has caused, resulting in the customer frustrated and sending a complaint to the BBB. I can confidently say this will not happen moving forward.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.