Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted this company originally last year in late ******** **** and was quoted that work would be finish in one month but did not finish until June 2021. They were hired to finish an ADU garage conversion. There are several things that I believe this company is not doing ethically like pressuring me to tell the finance company that the work was finish so they can get paid but still taking an extra 2 months to finish. Also, not letting me know that they were going to put a lean on my property. The main issue that I have with this company is that their workmanship was not adequate at all. They didn't finish setting up the mini split(my ac unit) and told me not to tell the Inspector that it wasn't running so it would pass inspection and they were going to finish later. I tried to contact the contractor and he never responded. I had to hire an electrician to finish the job. I also originally was not satisfied with the bathroom tile work. The tile was uneven and the grout was was not properly filled; now, the tile is falling apart and cracked. I would like for the company to fix a job that was not done properly.Business response
07/19/2022
Business Response /* (1000, 5, 2022/07/19) */ Contact Name and Title: ******** production manag Contact Phone: ********** Contact Email: ************************** good morning this is the fist time we heard about the costumer complain however we contact the costumer and we Schlagle to come over the Repair/fix the Issues
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.