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ComplaintsforWash Warrior
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered both washing machine and dishwasher cleaning tablets (2 packs washing machine and 1 dishwasher), only 1 pack of washing machine tablets arrived in my order. I have been trying for 3 days to get someone in the company to answer my emails and chat messages about the missing product. I have yet to receive a response. I want a full refund of my purchase price if I'm not going to receive what I ordered.Business response
03/21/2022
Business Response /* (1000, 8, 2022/03/07) */ After reaching out to us via email, the customer's order was reshipped on February 12. According to the tracking number assigned to the reshipped package, it was delivered on February 23: ******************************************************************************************. We have reached out to the customer to confirm that the package arrived to them successfully, but have not yet heard back as of this date.Initial Complaint
08/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On August 18th I submitted a payment of $18.95 plus shipping to wash warrior for their cleaning tabs. Their website states that the item ship with 2 business days after order. It is now the 31st and I have no email from them confirming shipping and I also have no product. I have attempted to contact them via multiple different avenues, including their ******** messenger page (provided via the website), their online live chat also found on their website, their customer support email given by the website, and even leaving a comment on their ******** page- I have heard nothing back at all. The only thing that happens when you try to contact them cia email or the live chat or even ** messenger is you will get back a message saying they are away and to try again during their business hours- even if when you are messaging them IS their business hours as stated on their website. I would like my product to be shipped or my moms way back. So far I believe this whole thing to be a scam.Business response
08/04/2022
Consumer Response /* (2000, 6, 2021/10/08) */ I have since received the products from the company after several weeks of no contact from them and filing multiple complaints. I would like to close my case
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.