Business ProfileforLocal Service Pro Plumbing

Project Site Address: ***************************************** I hired Local Service Pros (LSP) from Yelp for fixing the toilet-clogging/water-backup. A total of 6 repair attempts (Feb-Sep) and the issue kept recurring after 1-2months from the repair date. The service was not fulfilled as agreed even after 8 months and we had to engage another plumber to fix the issue. First LSP performed hydrojet for $600 on 2/18/23 (repair#1). The problem returned after a month. LSP provided 2 options (1) to replace all pipes under the house with ABS or (2) install liner inside the pipes under the house and they recommended option 2 ($5,070). Installing the liner on 3/25/23 did not resolve the issue (repair#2). We then asked LSP to identify the root cause and fix the issue once for all. LSP agreed, and replaced a portion of cast-iron pipe with ABS the same day for $400 (repair#3), assuring this would solve the problem once for all and any additional work would be done free of cost. Problem returned in May and LSP replaced another area with ABS for $1500 on 6/5/23 (repair#4), blowing away all the agreements made on 3/25/23. They swore this would be THE **** CAUSE and this would solve the problem ONCE FOR ALL. We were frustrated and stressed out, yet gave-in. Problem recurred on 8/21/23. Minor repair (30 min) made on 8/28/23 by trespassing the property as recorded by the camera (repair#5). Problem recurred on 9/7/23. Problem returned within a few days of the minor repair 9/X/23 (repair#6). By now our tenants who live in that property and we were extremely stressed out. After the 6th attempt, LSP wanted to replace another area with ABS with $$$. By then we had doubts on LSPs plumbing skill and work integrity. Water leakage due to the recurring issue caused high levels of mold in the crawl space. At this juncture, my tenants hired Properly Done Rooter (PDR) recommended by their colleagues who diagnosed the problem as collapsed cast iron pipe connector under the house that was not linable, and collapsed cast iron pipes that were lined causing bumps/misalignment in the liner. They had to rip away the liner and replace the entire pipes directly under the house with ABS in October 2023. Since then, the problem never happened. We paid a total of $7,570 from ***** Fargo (WF) credit card for the faulty service of LSP. We paid a total of $4,600 for redo work to PDR, and another $3,450 for mold repair which was a direct result of negligent work of LSP (total of $8,050 for redo). Per WF card policy, we are to be protected from faulty service. LSP warrantied their work to fix the issue but they did not. We disputed the charges directly with WF in Oct 2023 who denied the refund. We then filed a complaint with BBB against WF in Dec 2023, who again denied saying we received the service we paid for. WF did not protect us from a vendor who did not honor the service promised, contrary to their policy. LSPs letter to WF stated that they identified the root cause in the line going to the city and it seems we did not agree to the work and it seems we allowed PDR to repair the line going to the city. LSP is now caught red handed on their lies, with their new claim that root cause was in the line going to the city. They fabricated this story because the PDRs invoice we attached in the BBB complaint had 2-line items -one for replacing the pipes directly under the house, and another for the line going to the city. We had PDR repair only the line under the house. We did not repair the line going to the city. We can have anyone verify this with PDR or plumbing inspection. It was there in the invoice as an extra item. LSP thought we had PDR do both work and hence they fabricated this story to save their face. So now LSP is exposed right? They wanted another $6500 for repairing the line going to the city which would not have fixed the issue and we would have ended up in much ******* legal battle. The issue was not fixed by LSP. I am attaching the denial letter from WF/LSP as proof. I can provide additional supporting documents if needed. I request you kindly intervene and help me