ComplaintsforBest Remodeling Solution Inc

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I entered into a contract with BVE Remodeling out of ******* *****. A man by the name of ****** came to my home to see if his company can be of service. I wanted to remodel my kitchen. I told him what I wanted and BVE Remodeling told me that they could do they work. I asked if they had insurances. They told me that they were insured. They even presented a certificate of liability insurance and they wrote down the description of work they they were going to perform at my home. The bulk of the work, was to install a 22 foot steak beam to create an open room concept. He told me the work would be covered under BVE Remodeling insurance policy. I agreed to the contract and he started work on my home. BVE Remodeling told me that I needed to pay a down payment of $1,000 for the engineering plans and $3,000 to start the work. I paid that. Two days into the work, ****** told me that I needed to pay the whole amount. I told him i was comfortable with that and he said well we can stop work right now and I will not refund you your down payment of $4,000. At this point i had no other option but to pay him $10,100. I told him i didnt have $10,100 in cash. He said no worries, we can do it with a credit card. He asked me for my information and i gave it to him and i got a credit card for $12000 credit. He told me to fill out some paperwork and he will credit $10,100. SO i did that and he got his money for a total of $14,100, $10,100 was paid by credit and it was billed to Best Remodeling Solution which is based out of Tarzan, ********** which was confirmed by the credit card company. After BVE Remodeling had access to my $14,100 they started doing some strange things. Best Solution Remodel was the merchant that my credit card company paid $10,100 to.

  

  Business response

  12/22/2022

  Best remodeling solution don't working on ***** we locate at ** in ***********.our record not showing any work that done with this customer.

• Initial Complaint

  10/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My house is located next to a freeway on a small **** so there is a slant to my backyard. This company poured cement in my backyard in June 2021 and damaged part of my home while doing so (it fixed this). ** ****** was the person whom I contracted with and though he initially said he was not the owner of the company and was helping his uncle, I found out after everything was done incorrectly, that he is the CEO and owns over 10 percent of the company based on **** records. I have a more detailed complaint with the ********** State Licensing Board, but to put it succinctly, the work was not done according to industry standards and though I gave the company plenty of time and opportunities to correct the errors or return my money so I can pay someone else to remove the concrete and pour it according to industry standards,*** refused and continued to deny and lie about everything that was done despite the contract terms and obvious errors. I had two concrete experts review the work, one of whom is a retired inspector for the state contractor's licensing board these were the major issues with their work: 1. They failed to install rebar in violation of the contract terms. The rebar indicated in the contract was #3, but industry standard is #4 so even if they had installed it, it would have been the wrong type. 2. The contract indicates crack joints every "8 to 10 feet, yard square feet," but placed over 15 square feet or not placed at all were industry standard would require them to be placed. 3. The contractor has a "B" license, not a concrete license, C8, as required. 4. Contractor used psi 2500, but psi 3000 is industry standard. 5. A section of the original concrete was not removed and the company poured concrete on top if it. 6. The concrete began cracking in July, less than a month after pouring. 7. Additional $2100 for concrete that was not removed and second dump trunk that did not arrive. I'm requesting the return of my $14,727 paid to the company asap.

  

  Business response

  01/09/2023

  Business Response /* (1000, 13, 2022/12/22) */ Company already refund her.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩