ComplaintsforAqua Swiss Watch
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Complaint Details
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Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a G74 Aqua Swiss watch for my husband on 7/14/21. Purchase price was ********** The watch no longer works. The minute hand moves back and forth only advancing a few seconds then goes back a few seconds. The other hands on the watch do not move. I sent the watch to Aqua Swiss for repair and enclosed a note describing the issue with the watch. In addition, I enclosed a copy of the warranty card and a copy of the original receipt showing the date of purchase and the price paid. The watch was received at the Aqua Swiss office on 10/21/21 at 10:08 AM and signed for by Troung. I have contacted Aqua Swiss by email on October 1, October 5, and November 1. Approximately 2 weeks ago I left a message with customer service and still have not received a reply.Business response
11/17/2021
Business Response /* (1000, 5, 2021/11/10) */ Generally, our turn around time for repairs is up to 2 months as the issues with the supply chain have made it difficult to get parts. So if it was received just 2 weeks ago its still in the queue for repair. Having checked on the status of the watch I am told it should be ready to be shipped back by next week. My apologies that no one has contacted the customer regarding the watch but everything is moving forward behind the scenes to ensure its shipped out as soon as possible. Consumer Response /* (2000, 7, 2021/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.