Business ProfileforWorld Event Sales

I placed an order, in October of 2023. The sales representative, *****, had confirmed the date and time of the delivery. The day of the delivery, I did not receive our order, I followed up with *****, and unfortunately it has been false promises since... ***** and ********* reschedule the delivery date and have been pushing this out for months! *****'s 1st excuse was that the order was at their warehouse and it showed it shipped on his end, and confirmed the date and time, nothing was delivered. His 2nd excuse was that the tables were never shipped and did not know what happened and will be going to the warehouse to speak with the staff to correct the problem, he returned my call again and I was given a date and time to receive the order. This went for another month (December), still no ETA on the order. The 3rd excuse was that there was an issue with the tables that were in stock. I called many times leaving a voicemail, ********* does not return my calls, ***** does at times. I emailed *********, respectfully, requesting to cancel the order and issue a refund and she confirmed she would. ***** returned one of my calls and he apologized for the inconvenience and would issue the refund and still deliver the tables for free, to compensate for this long wait. 2 months later, I am currently waiting to receive the refund. ********* is not responding to my emails, ***** keeps pushing this order out and the refund. I am done waiting and hearing the same responses. I have requested for a ***** tracking number for the check many times. *****'s response was that they are having issues with their bank. The fastest way to issue the refund is if they could pay me by e-transfer, Pay pal, Venmo, or credit card? I have told him that I only accept a check. I need my refund.