ComplaintsforUS Bully Registry

• Initial Complaint

  02/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Dec 28 2022 I paid for registration with rush delivery I received an email on Jan 3 2023 saying they are behind and will get out after holidays, so I waited. Feb 3 2023 I asked about paperwork they said it was mailed out on January 6 but don't have any proof, they said wait and see if it comes back I waited, Feb 13 I asked about paperwork no one got back to me, I kept emailing they said they didn't have it and want to recharge me to get paperwork that I never got and paid rush for.

  Business response

  02/27/2023

  Hello,

  We have been emailing with Mr. ********** and have let him know the following information:

  We received his litter application 12/28/2022 while we were closed for the holiday, but we were doing some processing.

  We verified his litter and charged him 1/3/2023 (6 days but we were closed until 1/3/2023), his litter was processed and mailed out on 1/6/2023 (3 days from starting processing)

  The paperwork was mailed to the address that he gave us that he used when he registered his female dog on 07/29/2021, he did not write anything in the comments that his address changed.

  
  

  According to our application Mr. ********** SELECTED the following service:

  
  

  $30.00 US REGULAR REG 

  SERVICE SELECTED

  $15.00 RUSH FEE (PROCESSED WITHIN 7 BUSINESS DAYS W/REGULAR MAILING)

  TOTAL PAID $46.70

  
  

  Now we do offer on the same application RUSH SERVICES that include USPS tracking ($10.00, $25.00 or $40.00) which Mr. ********** did NOT select.

  
  

  We have told him that he could wait another week, ask his post office, or that he should have paid for tracking for his paperwork. 

  We do offer REPRINTS which we sent him the form that he could have filled out and we would send back out his paperwork, but he has refused.

  
  

  Our policy is that once mailed we are not the post office and we get many "returned" mail and we gladly will mail back out to the person(s), but if we don't get it back in the mail then it's "DELIVERED."

  DECEMBER

  ***** **********

  ******-05 X ******-06

  ***-***-****

  CC

  1

  LITTER APP PRIORITY

  ******-01-02

  $46.70

  1/3/2023

  1/6/2023

  
  
  
  

  23

  
  

  
  

  
  

  
  

  12/28/2022

  2022

  
  

  Thank you,

  ******** 

  
  

  
  

  
  

  
  

  Customer response

  02/28/2023

   I am rejecting this response because:
  
  I have already paid for those services not sure why I would pay it again when I didn't get it the first time. How do I know they even sent the items how. Seems like scam.

  Business response

  03/01/2023

  Hello,

  Again, we have already explained that we keep a detailed mail tracking database that our staff inputs every application that we mail out, in order for the mail tracking database to have the information it is taken off the actual paperwork application that was processed with us.

  Our policy is that we mail everything out USPS, if the mail comes back, we contact that person and make sure the address is correct and mail back out.

  
  

  IF we DO NOT GET IT BACK it is considered delivered.

  
  

  All registries have the same guidelines, we are no different.

  
  

  ********

  
  

  
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid rush deliver for litter registration in December they sent an email saying they are behind even on rush so I waited, I emailed them they sent me a usps tracking number I contacted usps they said they lost the paperwork so I emailed usbr asking to send me a new set and they said I need to pay for a new set even though their tracking number shows I never got the first set. I feel like they are scamming me by making me pay 2 times for something I never got how do I know I will get the 2nd set and they will not do this to me again.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for dog paperwork back in April did rushed order and everything on it. Has tried calling them and emailing them multiple times. When you do get in touch they have a rude ass lady that hangs the phone in face when you don’t know what she’s asking for. I’m just needing my dogs paperwork or my refund back. This stuff makes no sense.

  Business response

  06/14/2022

  Hello,

  The litter paperwork was submitted on 4-8-2022.

  Our processing is that the litter is submitted, the SIRE owner is called, and we VERIFY the breeding, then the paperwork is charged.

  We were not able to confirm the litter, Mr. ******** emailed us JUNE 9th for the first time------we responded and finally got the approval for the litter JUNE 9th, 2022

  We then charged him JUNE 9th this has already been mailed out to him.

  
  

  Priority Mail® 2-Day
  Flat Rate Envelope - Commercial Base
  9405 5036 9930 0270 2338 24 (Sequence Number 14 of 15)
  

  Scheduled Delivery Date: 06/13/2022
  Shipped :	********  **** DR *********** LA -****

  
  

  We are NOT responsible for NOT being able to confirm the litter, but NO ONE is CHARGED UNTIL THE LITTER VERIFED.

  WHICH WAS DONE.and MAILED out already

  
  

  
  

  Thursday, June 9, 2022

  $85.00

  3:01 pm

  USBR LITTER R/P 152364-05 X 1573-00 ******** DI$55.00

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a kennel and had a litter last year in November and I paid for my litter registry form. Well they sent me the wrong info on my dogs the dad and mom r incorrect on the registry form. They will not fix this issue and giving me problems. I can’t contact them on phone and when I email them I barley hear back. The woman I do email is rude tells me she is not gonna do anything about it..I really need these papers I paid for this is making my business look horrible as I have buyers still waiting for there registration forms for the puppies they bought from me. I need this resolved so I can keep my kennel up and running please help me. Thanks

  Business response

  03/22/2022

  Hello,

  Yes, we have been emailing this person back and forth about the litter.

  I asked for the litter number from the paperwork that he says we mailed him which will be wrong due to the following:

  email MARCH 18th

  
  

  Your litter was still sitting here-

  Sire not registered-was finally registered 2/7/2022

  You also listed the WRONG number for the sire.

  You submitted twice same litter different info

  
  

  submitted 12/11/21 (wrong sire number)

  BOD 11/15/2021  9 pups (4m 5f)

  
  

  Submitted 3/11/22 (wrong sire number)

  BOD 12/4/2021 7 pups (4m 3f)

  
  

  
  

  
  

  BOTH LITTERS-were submitted by another person (****** *****) and now we can't verify that we are actually talking to the owner of the dam-******* ******.

  I have called the number we have on file twice now to discuss what i need from him, no answer.

  
  

  We would love to resolve this he has been told what we need from him.

  We did not have the correct info for the submitted in DEC because he wrote the wrong info.

  
  

  ********

  
  

  
  

  Customer response

  03/28/2022

   See attachment
  

  Business response

  03/28/2022

  Hello,

  I have responded to an email that he sent me after I submitted our response to the BBC. and again asked him for the information that we need.

  We will update his "NEW" phone number, because like I had stated before, I had called him twice to discuss what exactly he needed since he had SUBMITTED TWO APPLICATIONS for the same litter which throws up a RED flag.

  Like I have said BEFORE-the original application could NOT be processed because the WRONG sire number was entered.

  The SECOND application the sire WAS NOT registered yet.

  
  

  The office will be notified this week to DELETE the second set of the litter paperwork that was sent out to this "group" (AFTER receiving the info that we requested in order to move forward)

  AND

  to process the NOW CONFIRMED correct litter information for the paperwork to be processed.

  This will take 7-10 business days.

  
  

  ******** ******

  
  

  
  

  Mr. ****** email to me:

  
  

  March 21st:

  
  

  I have sent this issue to the bbb hopefully you will not ignore them and get this resolved.. I’m hiring a lawyer next. You just need to do the right thing and give me what I paid for.

  
  

  March 23rd

  Why did you lie to the bbb? You have not called me and I already provided you my number in this thread. Because idk what number y’all have in file. Y’all might be call Mr *****. 

  Again I will give you my number for the second time and I will wait to hear from you. *********6 ************* owner of the dam 

  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩