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ComplaintsforKwik Appliance Repair, LLC
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company to repair a washer ******* that was working but only made a squeaking sound. The company came to my home and tried to repair it in my garage twice then took the ******* to the shop for 1 week; returned to hook it up and still did not work. They took the ******* again to the shop, returned it again and still not working.They also damaged the exterior (see photos) which had no damages when they took the washer. They even tried to paint over the scratches to try to hide the damages.The owner ****** wants to give me his discount to purchase a new set, and wants me to pay for a new pair. I have had this washer for 8 years and this is a commercial grade speed queen ******* which has longevity to last 25 years. Now that this company has tampered with this ******* 5 times, I have no faith in the washer, nor will I get another 15 years plus out of it. This company does not know what they are doing. I am asking for full replacement of a new washing ******* and dryer (complete set) for damaging my *******. When this company took my ******* off property; they were responsible. They did not provide us with any paperwork when they took the *******. This is the absolute worst company I have ever dealt with.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.