ComplaintsforCarDetailing.com

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car detailed, I paid extra to have some vomit removed from under my passenger side seat. The detailer flooded the underside of my seat and ruined my amplifier. I called them, I emailed them, I sent copies of all of the charges and estimates, just the time I've had to spend getting this fixed has exceeded the time they spent on my car. They did not remove the vomit, they damaged my amplifier and then they have been dismissive about my complaint. I want my money back including my tip and I think they should have to pay for the estimate, the new amplifier and the repair itself.

  Business response

  12/27/2021

  We take claims of damage very seriously and have dedicated support staff to address those complaints.  The customer ordered a full detail with a vomit remediation surcharge of $89.   The customer reviewed the service 5/5 the day of.  4 days after the service the customer contacted claiming that the vehicle's floor amplifier was damaged.  We requested photos and they emailed us multiple images of vomit residue in and around her vehicle's floor amplifier.  Vomit is highly corrosive and can damage sensitive electronics.  Our vendor also reported that the floor board was already wet prior to the service starting.  We never approved or authorized repairs to be made as this damage is not a result of the cleaning service.  She was refunded $89 due to the vomit that was remaining in the vehicle.  No additional accommodations can be made.  
  

  
  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my car cleaned on 11/16/2021 and they did not do the job correctly. the car smells like chemicals, to the point of getting a headache when I drive it and the windows, etc are not cleaned properly. I tried dealing with the company and even sent pictures and they agreed it was not done properly. They sent the same technician out on 12/1/2021 to redo it and he told me it was my fault and that I had a problem with chemicals and that the job was done properly. I called the company and asked them to have him leave as he was rude and obnoxious and made me very nervous. The supervisor spoke with him and told him to leave. The supervisor also told me I would get a partial refund and that a new technician would be out today 12/2/2021. when I called the company today 12/2/2021 I found out that the technician told the company I cancelled the appointment and there were no notes from my conversation with Albert the manager. I did not cancel the appointment. I wanted a different technician because he was so rude, I wanted a partial refund because the job was inferior.

  Business response

  12/20/2021

  This customer filed a complaint regarding a foul odor inside her vehicle after her service was completed.  We immediately responded to her complaint and booked a complimentary follow up service to resolve the issue.  Upon arrival, the customer cancelled the follow up service.  Due to this, we are not able to offer any additional services at this time.  She agreed to a 50 % refund.  A check for $187.57 was mailed last week to the address she provided.  Due to cancelling her follow up service, we are not able to provide any additional support for this customer.

  Customer response

  12/21/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company gave a 50% refund

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired CarDetailing.com to detail my 44' *** ***. A price was provided, I agreed and the job has not been done properly. I contacted this establishment, and was promised the work would be completed, if a previous stop payment was lifted. I agreed. Since then, I have been ignored.

  Business response

  11/22/2021

  We take customer complaints very seriously and have a dedicated support staff to respond to and resolve any disputes that may arise from our platform.  *** ordered a large detailing service for his boat in ********.  The service was completed per the package ordered and our vendor documented his work with extensive photos and videos which were provided to the customer. .  After the service was completed, the customer reviewed the service a 5/5 and signed our online authorization form for the charges. Approximately two weeks after the service was completed the customer contacted us saying he was not satisfied with the service and was directed to email photos of any issues that can be documented so we can work on a resolution  to our support center.  No such email was sent or photos provided. Our terms require that any issues with a service must be made within 2 days after the service.   30 days after the service was completed we were notified from our merchant processor that the entire charge was charged back.  *** was contacted by management and after many emails it was agreed that if he provided sufficient documentation that the charge back was cancelled we would work to resolve the issues on his boat.  No such documentation was provided in a timely manner as agreed and we were forced to respond to the dispute with an evidence packet.  After nearly 90 days of review, the bank resolved the dispute in our favor.  Due to the time that has elapsed, we are not able to offer any additional services. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩