ComplaintsforuBreakiFix
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Broke Phone further Were not helpfulBusiness response
07/17/2024
Hello,
We don't see an specific reason for it, but my employee assumes that it might be the customer with broken front facing camera.
We replaced the back glass and when the customer came to pick up the device, she was asked to check and make sure everything is good. the customer checked the phone a long with her son (The phone belongs to the son) and they confirmed that everything looks good and paid for the back glass repair.
The next day they called that the front camera doesn't work which has nothing to do with the back. We offered to do a free diagnostic and they came and we didn't see any damage, but it wouldn't work.
Even though it has nothing to do with our back glass repair, as a customer courtesy my technician offered them to replace the camera and see if that fixes the issue. We didn't have the part in the store and we offered to order the part and replace it once it gets to us in couple days, but the customer said they are visiting from out of state and that should be fine and they will take care of once they are back in their home town.
We have the camera now and still offer to replace it for them for free and see if it fixes the issue, they are more than welcome to ship us the phone.
If they new camera doesn't fix the issue then the motherboard might have been damaged when they dropped the phone and broke the back glass that has nothing to do with our back glass replacement.
Please feel free to call me with any questions.
thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.