ComplaintsforTemecula 24 Hour Urgent Care

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was seen at 24 Urgent care and they have both my ******** and ***************** information. They did not even attempt to bill my insurance correctly. ******** is my primary insurance and tricare covers any remaining ********. I was given an email stating my credit card would be charged on 17 August 2024. I attempted to contact the billing department 3 times. Leaving a message all 3 times. I never received a call back. The billing department needs to do their job and bill my insurance. I am also disputing this with my bank.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  09/09/2023 I went for treatment with with this business. I was sent home and was charged the $15.00 copay. I received a phone call in the evening of 09/09/2023 from the doctor of this business requesting that I come back to the office because they discovered that I had sustained an injury and they needed to treat the injury. I received another charge of $15.00 for the copay. I called to ask why I was I charged for follow up care because the doctor scheduled me to come in based on the findings of my initial care. The billing representative for Temecula 24 hours stated that I should not have received that charge and she waived the $15.00 copay because it was considered follow-up. On 11/07/2023, I received an email stating that I am going to be charged $15.00 on 11/12/2023 for my visit on 09/12/2023. I called in to ask why is this company attempting to recharge my bank without my consent because my visit from 09/12/2023 had already been resolved and the charges were reversed. The office manager stated that they could see where the billing rep had reversed the charge, but they needed to charge me again even though it was a follow up appointment of 09/09/2023. This is unethical and they should not be taking money for something they originally reversed charges for. I would like to resolve this issue fairly and for this company to not be allowed to make these types of mistakes. It causes a negative impact for families when unexpected expenses come up like this no matter how small amount.

• Initial Complaint

  01/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am due a $115 refund. I was told it would take 3-5 days to process. It has taken 18 days so far and counting. The General Manager has not returned my phone call. Why would a health service company take advantage of someone, anyone if they are an ethical organization? I went in on Dec 14, 2022. I told the front desk exactly why I was there - to get a cyst removed from my forehead. I asked twice if this was something that they did at Temecula 24 Hour Urgent Care, and after I was assured that they did, I paid $115. During the 2 hour waiting period, I asked why it was taking so long. I was told that they were waiting for a room with the necessary equipment to open up. Upon finally being taken to this "special" room, the doctor (Dr. ******?) came in within 5 minutes, and in less than 20 seconds told me ... "I can't do that". I was more than a bit surprised after having provided specific info on my malady, and after specifically asking if it was something that Temecula 24 Hour Urgent Care did AND after being told of a specific patient room that was setup and provisioned for such a treatment. In any event, I immediately asked for my money back. The doctor, I think it was a Dr. ******, immediately left the room and returned in a couple of minutes telling me that I would get my money back. I confirmed that I would be getting a refund at the front desk, and even the General Manager, a ******* *****, assured me that it would "take 3-5 days, just like retail." I called ******* ***** 16 days later, and again inquired about my refund by leaving a voicemail - No reply. Whether $115 is a lot of money or not is my business. Doing business on an ethical basis when in the healthcare field is 100% expected. This doesn't appear to be an ethical organization. Fraud comes in many forms. Consumers should beware.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Walked into Urgent care at 2009 on 10/10/2022 complaining of high blood pressure and a headache with nausea and vomiting the previous day. As an RN I had been talking my blood pressure and knew it was high. They did not take my blood pressure for 35 min. It was done by a tech with a manual cuff she told me it was 148/86.. I knew my BP was not that low.. i sat there for another 10 min waiting for the ekg… since clearly my situation wasn’t “urgent” I just walked out and left. I went to the ER where my BP was 195/125.. repeat was 165/115 which is where it’s been the past few days and why I wanted to be seen. I showed the medical personal my BP pictures I took on my phone and they still waited 35 min to take a blood pressure that they were not even competently trained in. Shake on this urgent care for delaying the treatment, I could have a stroke or brain bleed. Currently waiting for my CT scan in the ER

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an online covid test with this urgent care on December 23rd for December 24th at 11:40 am. I registered online and submitted my insurance information. Upon arrival, I was asked to fill out paperwork without being asked whether or not I had an appointment. I was not asked if I had an appointment, registered online, or if I had insurance. After submitting my paperwork and waiting in line, I realized that they had me listed as a walk in. I went back in the office and told the front desk receptionist that I was waiting for for nearly an hour despite having an appointment. The front desk person then gave me additional paperwork to fill out, and asked me to pay $140.00, which I still have the receipt for. I assumed that this person would have verified that I had insurance since they had all of my information online. After checking with my insurance about this charge, I was told that I was covered 100% , and that they never received any information from Temecula 24 Hour Urgent Care. I have made several calls to this clinic and can never get a live person on the line. I have left messages on their general voicemail box, and I have also sent messages through their website, and no one has gotten back to me to assist me with the reimbursement process.

  Business response

  01/10/2022

  To whom it may concern:

  
  

  This patient was seen in our RAPID COVID clinic which is a cash or credit only clinic. This information is on our website and it is as clear as it can get. Patients are required to fill out a financial disclosure form and it clearly states that WE will not bill insurance for this Rapid test and they can use this form to bill their insurance for reimbursement. Also, the front staff does not tell patients that wish to have same day Covid results that we accept insurance for this test. However, they do tell patients that we will accept insurance for the PCR test which is sent out to the labs and results back within 3-4 business days. Otherwise our RAPID Covid clinic is specifically for cash or credit paying patients.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩