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ComplaintsforAll Star Savings
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
All Star Savings (vendor) that sold ** Solar from Sunnova. They had indicated they would give us a bill forgiveness Rebate. After ****** approved our Solar application. It's been four Months since it's been approved. I've reached out to All Star Savings multiple times left messages. They never answer any of my messages. I do have in writing what they had promised to give us if we had bought the Solar.Business response
01/29/2024
Good afternoon ******,
We apologize for the inconvenience. We will mail out the bill forgiveness that you are owed ASAP. Please confirm your address is ***************************** *****, ** *****. Please confirm your address by responding to this email or by giving ** a call at ************. Once we confirm your address then we will mail out a check for you in the amount of $3,500. If you have any questions then please again give us a call at ************ between 9:00am-4:00pm PST and ***** will be able to assist you with ensuring you receive your check.
Customer response
01/31/2024
Better Business Bureau:
I, ****** ***************************** LIVE AT *********************************************************. *************** to an email I received on 1/29/2024, I am ok with the payment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.