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ComplaintsforWingStop
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date: August 20th 2022 Time: 1:33pm Order Number *********96188928 Total: $59.71 I received my order @ 2:28pm I open The bags and took out the fries with hair on them, and chicken thighs - that I did not order, and 6 extra mixed vegetables, I ordered Carrots only , 7 ranch dips, no blue cheese and no hot cheese dip x 2, as I ordered. I was missing 9 rolls, I had hair on my fries, hot, cheese, and fries without hair, and regular habanero boneless wings. I called and I asked to speak to a manager waited on hold and then I asked the person‘s name she said her name was ******* and that I let her know who I was and then, I told her what happened and my issues and concerns with the hair and the items missing. She then asked me “ which fries? “ I said I’m not sure the fries that came in the bag. She then stated that “she can’t help if hair falls off when they’re making food” I said that’s disgusting. Then I brought up my roles were missing in my cheese dip and she said that “ I can come back within seven days and pick up my nine rolls and my 2 cheese dips.” I asked ******* if she can just send them back and her exact words were “ obviously I can’t” I said excuse me ******* that’s really rude. She said well obviously it’s true.. I said oh okay.. She said I can buy more food and pay for delivery through the website again and they will make sure that order is right. I don’t think ******* understands, I just ordered from the website. *******, then said this is her first time subbing at this wingstop #2105 she don’t have this many issues at her regular store. I said I won’t be back in seven days to pick up bread and cheese and she said that’s all she can do. I had hair in my food, and missing food. I then asked when the Head manager will be in she said she doesn’t know I asked for the name of the head manager she wouldn’t give me any information. I spend my money with companies to get what I order the right way and hot.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.