Business ProfileforAccord Appliance Repair

NOT HAPPY AT ALL. Quick to setup service call. Only positive thing. Not a company with a whole lot of integrity.While speaking with the person scheduling the appointment, provided detailed information to save the company and technician time on the service call. Issue was Washer door not locking due to piece broken inside. Provided a four hour window for the appointment. When Service Technician from Accord Appliance showed up, I was on a conference call and had my Son explained to the Service Technician the issue. Service Technician showed up, looked at the Washer, DID NOT performed no work whatsoever and told my Son to call the American Home Shield. Indicated we ******** with the Washer and had to call the ********************** Work Order Invoice was basically blank. Had only my contact information, warranty provider, warranty work order number, appliance type, make (which was wrong) model number and serial number. Problem Section: Completely blank Service Performed Section: Completely blank Parts Section: Completely blank, etc.Tried calling Accord Appliance with the phone number the American Home Shield and the phone number listed on the Work Order Invoice slip several times. More than 75% of the time when you called the call was literally routed directly to American Home Shield vs. Accord Appliance picking up. Sometime you would actually get through, get on hold and then the line gets disconnected.Shared ALL facts with American Home Shield, hopefully American Home Shield update the internal operating practices and NOT UTILIZE Accord Appliance as a vendor and/or contractor to provide service to their customers.