Business ProfileforDCH Chrysler Dodge Jeep Ram of Temecula

I have brought this car to DCH CDJR dealership on multiple occasions due to various safety concerns, only to be met with poor treatment each time, except for the occasions when the manager, *****, was kind and helpful. In January, the transmission was replaced, and in October, I returned for a persistent squeaking issue, which led to the discovery that my high beams were missing. Suspicious of the dealership's intentions, I hesitated to bring the car in immediately upon hearing the squeak, fearing they might attempt to reclaim the new transmission.Upon notifying them about the non-functional high beams during the service visit, the dealership claimed to have reset them, yet the issue persisted. Additionally, after the repair, as I drove away, the car overheated, compelling me to return to the dealership for further attention. This alarming development further underscores the concerns about the dealership's service quality and reliability.The recurrent safety issues, coupled with the inadequate treatment received during each visit, have greatly diminished my trust in DCH CDJR dealership. I respectfully request the Better Business Bureau (BBB)'s assistance in investigating these ongoing concerns, addressing the substandard service provided by the dealership, and ensuring that consumers are safeguarded from potential safety hazards and unethical practices. Your intervention in this matter and support in potentially facilitating the replacement of the vehicle would be invaluable in resolving this distressing situation.