Business ProfileforDCH Kia of Temecula

In March 2016, I purchased a *** **** from DCH Kia of Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit, making it the perfect choice for them. My dad drove this car everywhere, always praising its quality. All maintenance was performed at ******* in Temecula, and when my parents moved to *************, they continued to follow the recommended service schedule. Several recalls were promptly addressed by the dealership.I chose this car with the assurance provided by ***'s 10-year, 100,000-mile powertrain warranty. In early May 2024, the car passed its smog check with flying colors, having only ****** miles on the odometer.However, in June 2024, while picking up relatives at the airport, the *** **** suddenly lost all power and emitted a gasoline and oil smell from the engine. The car wouldn't go faster than 5 miles per hour, and I had to have it towed back to DCH *** in Temecula at a cost of $300. After a weekend, the service advisor, ***************************************, informed me that the catalytic converter was faulty. This diagnosis was perplexing, given that the car had recently passed its smog check. Additionally, I noticed the engine had been burning oil and there was a gasoline smell on the oil dipstick. Despite these issues, **************** stated that replacing the catalytic converter would cost $2,900, and I had already paid $300 for the diagnosis.I contacted *** corporate in ******, **********, but they refused to honor the 10-year, 100,000-mile powertrain warranty. Enclosed are pictures and videos showing rows of vehicles with blown engines at the dealership, indicating a widespread problem with ***'s GDI engines.I strongly advise against purchasing a vehicle from DCH *** in Temecula, and I regret recommending this dealership to friends and family. *** and ******* do not stand by their products, and now my elderly parents are without their beloved car.