ComplaintsforParadise Chevrolet Cadillac

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in for a braking vibration on 11/27/2023, then left with a four thousand one-hundred eight-dollar bill for work I did not need to be done. Also, I was told my transmission had issues after I brought it in on Dec 28th again regarding the shaking I never had while accelerating. I have no transmission or other problems with my car except the shaking while braking prior to bringing my car in November. There were no water leaks in my garage, but I was told my water pump needed replacing. Then, shortly after, I needed a tune and radiator flush. My car is shaking now, and they seem not to care but create more problems, telling me that the shaking is transmission-related even though there's no light on the dashboard and I have had no transmission issues before. Its insanity. The only way I would be happy is if they removed all the work they did and gave me the car back as I brought it into the dealer, working with no issues except the breaking problem, or to refund me all the money. I provide the mechanics with an F+. ******** service agent ****** a c- for not doing due diligence on the work that needed to be done. They need training or get recertified. It was the worst experience I have ever had with a dealership. I have had issues before, but this one is the worst. I will contact the BBB and any other agency to resolve these issues.

  Business response

  01/03/2024

  Repair order ***** dated 11.27.23 @ ****** miles in ****** miles out the customers concern with the vehicle was a vibration while braking downhill. We inspected and found the front brake pads worn and rotors warped and close to minimum thickness. The rear rotors were also found to be close to discard thickness. We performed replacement and the vibration was corrected. As noted by the customer we also found a leaking water pump during our inspection which was authorized to be replace, we performed spark plugs and air filter replacement, performed a fuel injector cleaning and performed a cooling system fluid exchange. The customer then returned over **** miles and a month later with a concern of a vibration on acceleration (different concern). We inspected and found the vibration to be originating from an internal transmission concern. The customer declined to move forward with further diagnosis at that time, so we are unable to determine at this time what the extent of those repairs might be to correct the issue. This is the first time I am hearing of this concern and certainly want to do what we can to assist the customer but in reviewing the initial concerns and his current concern I don't see any error on our part. I am willing to offer the customer a refund on the last repair order diagnosis/rental charges $144.50 and also invite them back in to inspect the vehicle further to see if we can determine a direction/cost of repairs. I will cover the initial diagnostic to get it to my transmission technician to inspect and also a complimentary rental vehicle while we perform this service for the customer. Please let me know what I can do further to assist the customer. My cell phone # is ************, thank you.   

   

  Customer response

  01/03/2024

   I am rejecting this response because: I called shortly after the acceleration issue continued and would not go away. ****** told me they did not have a rental till the 28th. This is my only vehicle. I never had this issue with my car when I brought it in November.  ****** told me that he would let his manager know about the issue. So, I have no clue who responded that doesnt know about my car problem.  After I spent **** dollars on repairs, I was told I needed it. Now that they created an issue, they could not resolve themselves, they are trying to point to something unrelated to the work they completed.  What a coincidence that I have this issue only after they worked on the car. I will bring my vehicle to another garage and will have it inspected. 
  A couple of days ago, I opened the hood of my car, and I noticed that the mechanic did not tighten the coolant cap, a basic thing they should have done but did not. So God only knows what type of work has been done to my car. I expected courtesy, especially for a customer who spends this amount of money on repairs. There was no courtesy call from a manager to try to get this resolved, nothing, so unprofessional.  Who would approve more work after **** dollars telling me it's another thing?  
  
  

  Business response

  01/04/2024

   

  As previously noted, I am willing to reinspect the vehicle at no cost to this customer and provide a courtesy vehicle while we have the Cadillac here. Until that happens, I cannot assist further as I cannot diagnose the vehicle without having it here at the dealership. If the customer would like me to call them to review i can certainly make that happen as well.

  Customer response

  01/10/2024

    I am rejecting this response because This is the main reason I returned with my vehicle after the work was done and paid for the vehicle to checked. The technicians could not confirm the problem on the 28th or 29th. They told me the problem pointed to the transmission even when I had no transmission issues. I told ****** that my daughter had been in the hospital and that this was my only vehicle to visit her. I have been stressed since these are the holidays, and my daughter spent Christmas and New Year in the hospital. Now, I must deal with a company that cannot perform standard work. After spending four thousand two hundred dollars on work, I was told I needed it done. I already had reservations about trusting my car with this dealership since others like it make so many mistakes like this. For example, I had to bring my car in because they did not install the air filter properly after I had some work done. How can I trust this dealership after they ruined my vehicle? I spend thousands of dollars trusting this company so that they will not perform their standard duties.
  
  
  

• Initial Complaint

  10/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  They advertised the price of a truck for $64,918 and sent me q video of the truck with the price of $64,918 and then increased the price to $90,000 when I went to purchase the truck and refused to honor the price I was quoted and even refused to honor the price after I showed the video the salesman sent me with the sale price of $64,918 they falsely advertised the truck and increased the price when I went to purchase the truck

  Business response

  10/23/2023

  Here is the correspondence between the ** and customer showing he did know the price. We had just put a lift kit on the truck and posted pictures before we had changed the price but we made sure the customer knew in advance what the adjusted price of the vehicle was. What I am sending you is the text chain where we sent the video and the text correspondence afterwards. If you have any questions please call us. Todd 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Purchase date 1-11-2023 ,Purchase price- 44,994 I purchased the truck and when I got on the freeway the tires hummed excessively, I took it back the next day and they told me that it was normal and to lower the air pressure and rotate the tires, that did nothing. The humming is so bad that it makes my dog cry, I had to purchase new tires at the cost of $980.00 and that cured the problem.

  Business response

  06/08/2023

  Customer purchased vehicle and returned the following day with a concern of noise while driving. The noise was inspected and found to be originating from the tires due to the tread design/pattern. Vehicle was inspected for safety and tread life of tires which were at 9/32nds tread life remaining. Tire replacement would not be needed until 3/32nds, vehicle was safe and no fault of the dealership but customer is correct the vehicle was making a noise that unfortunately is inherent to this vehicle with these tires. I contacted the customer and reviewed all of this with him, in the interest of customer satisfaction i offered to split the cost of the tires with him and he was satisfied with that offer. i will have a check made and sent to him today in the amount of $500.00. Please call me at ************ once this has been reviewed, thank you

• Initial Complaint

  02/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My car was in an accident. I had it towed from another dealership to Paradise 2/7/2022 in the morning. My insurance company sent the paperwork over to the dealership including the inspection and requirements for the repair. I received a call saying the car was going to the body shop. I asked how long it would take because I was paying for a rental out of pocket. The guy told me he would let them know. I came to the dealership Friday morning and spoke to the initial POC. he said the car was with the body shop and ***** was my rep. I spoke to ***** and he told me they had not inspected the car and I asked why it’s been here since Monday. There’s body work and mechanic that needs to be done. He then said the tech has been busy. I said it’s been here since Monday. Then he said he needed the parts list to order them. I told him the insurance company sent them the paperwork. Then he said the insurance paperwork had 3 parts on it. I walked out. ***** and this dealership has not made any contact with me or communicate with me. ***** dropped the ball and has this I don’t care attitude. He has all the paperwork.

  Business response

  03/07/2022

  As er message left for me, I am following up with an email. This customer has been working with our body shop Director ******* ******-********* and is satisfied the way the repairs are now going. The customer was contacted and has advised us that she updated the BBB case as now resolved. Please let me know if there is anything else you need from me, thank you.
  
   
  
  **** *********
  
  Paradise Chevrolet-Cadillac
  
  Service Director

  Customer response

  03/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩