Business ProfileforSEPHORA inside JCPenney

I ordered online during Black Friday sales and then I realized 2 days later I had the wrong address. The items had not been picked up or shipped so I called the agents on the phone and was told they cant do anything but to wait until it says carrier pick up and then to change it on **** If not wait for a delivery attempt. So I did that I waited for days and I woke up one morning it said picked up and went on the *** website and guess what it says the delivery options are restricted and cant be changed due to the supplier. Now within that day I drove all the way where I used to live hoping homeowners were there or my package mind you I used to live on a mountain. And its gone its not there. I even submitted a claim and still nothing could be done. I just called them and my order is also split up into two separate packages and the first half already delivered there and the second has not at all. I was told even though we told you the wrong information and its our fault we cant do anything. I started crying on the phone because I worked hard to buy myself those items for Christmas. They just said even with the other package not being sent to just go to the house again or call the truck at *** like how do I call a truck??? I said why would you guys confirm it would be fine and restrict that option to change my address. So now the 2nd part of the package I will not get and they said yeah youll lose your package. So there goes about 175$ of things I purchased and there is nothing that can be done.