Business ProfileforPremier Coach

Dear Better Business Bureau, I am writing to file a formal complaint against Premier Coach Auto Collision, an automotive service provider, regarding the poor quality of workmanship and an unsettling issue concerning the mileage on my vehicle. The details of my service experience are as follows: Company Name: Premier Coach Auto Collision Address: **** *** ***** *** Thousand Oaks, CA 91362 Phone: ###-###-#### Contact: L**** ****** Email: *******@premiercoachautocollision.com Service Date: 06/19/2023 Vehicle: BMW (6-speed manual transmission) Despite my vehicle being under warranty, the service provided by Premier Coach Auto Collision has been far from satisfactory, failing to meet the acceptable standards agreed upon during our previous discussions. I am deeply dissatisfied with the outcome and wish to address the following concerns: Poor Workmanship: The paint applied to my vehicle does not match the original color and bears noticeable flaws, including bumper misalignment and scratches on the bottom. These issues highlight the subpar workmanship involved in the service, confirming our shared assessment of poor workmanship. Full Refund of $117.98: Considering the unsatisfactory outcome and the need for additional corrective measures, I expect a full refund of the amount paid for the service. Compensation for Inconvenience: In light of the inconvenience and distress caused by these issues, I request Priemer Coach to provide compensation in the form of a full gas tank, scratch removal/touch-up, and a complete detail as a goodwill gesture. Unsettling Mileage Discrepancy and Potential Transmission Damage: Throughout the service period, I discovered my BMW had accumulated a total of 11 miles. When I questioned them about the discrepancy, they claimed they had parked my vehicle two miles away on a couple of occasions due to overflow; however, this explanation only accounts for a maximum of four miles. The significant discrepancy raises serious concerns about unauthorized vehicle usage, casting doubt on the integrity of the service provided. Moreover, the unauthorized joy ride brings into question what may have occurred during those additional seven miles. As a high-performance vehicle with a 6-speed manual transmission, my BMW's transmission and other critical components require specialized care and maintenance. Considering the nature of the discrepancy and the possibility of reckless driving or improper handling, I am deeply worried about potential damage to my BMW's manual transmission and other essential systems. In light of these issues, I demand the following actions to rectify the situation and restore my confidence in Premier Coach Auto Collision: Cover the Cost for Independent Inspection of My BMW's Manual Transmission: Given the mileage discrepancy and potential unauthorized usage, I request that Premier Coach Auto Collision covers the cost for an immediate and thorough inspection of my BMW's 6-speed manual transmission and all other relevant components. This inspection must be conducted by a certified BMW specialist of my choice or a reputable mechanic experienced in handling manual transmissions. The detailed report of the findings must be provided directly to me, ensuring transparency and accuracy in the assessment. Comprehensive Repair and Compensation: If any damage is identified due to the unauthorized joy ride, I demand that Premier Coach Auto Collision takes full responsibility for the repairs. Additionally, I request fair compensation for the potential decrease in my BMW's value due to the incident. Assurance of Non-Reoccurrence: To prevent similar incidents in the future, I expect Premier Coach Auto Collision to implement stringent measures and protocols to ensure that unauthorized vehicle usage never happens again. This should include enhanced security measures for customer vehicles and strict consequences for any employee engaged in such activities.