ComplaintsforBrake Masters Thousand Oaks #214
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date: 12/09/23, Amount $1,507.23. When I took my car in on 12/4/23, I thought there was a problem with the bearings, which was making a grinding noise on the passenger's side. 3 days later I returned, and the Mgr. said "the good news is the back brakes are good, and the grinding noise is coming from the bearings", just as I told him. He showed me the cylinder on that side was leaking and since he is going to fix 1 wheel, he might as well fix both wheels, which I agreed to it. When I picked my car, on the first street light, I almost hit the car besides me, because when I pressed the brakes, the car jumped sharply to the right. I turned around, explained the issue and the Mgr. told me to drive it for a couple of days until the system adjusts. I tried it, but still does the same thing. I called the Mgr. and explained the situation, he now says it must be the suspension. There were no issues with my car's suspension. In addition they included a charge for a battery $134.37, which was not needed, and they put back the old battery, and said that they will refund me via check in the mail. Then they told me that the Alternator was not working, and they tried to sell me a $99 alternator for $497.59 +tax as displayed on the work order. When I took the car out, once again as they suggested, I stopped by the Auto Zone, and had them check the battery and the alternator, and they said that they were both good. However, when Auto Zone checked these items, they discovered there was a loose wire connected to the Alternator and I went back to Brake Masters to let them know this, and they agreed to return the money for the new battery, which I have not received yet. My complaint is not about the transaction amount, even though they inflated the cost of the parts and labor, but it is about the fact that my car is not working properly and I am stuck at home without transportation. Furthermore, I ended up with two brand new hoses, that they were never installed in the car, and that maybe creating the problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.