ComplaintsforSideshow Collectibles

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sideshow Collectibles **** ****** ******** **, Newbury Park, CA 91320. Phone number ###-###-####. I placed an order with Sideshow Collectibles on 12/16/2022. I canceled a portion of this order on 1/19/2024 due to a delay from the manufacturer. Sideshow has refunded all my money but my deposit, which I’m entitled to, because the delay was from the manufacturer. They blame my credit card but all other funds have been returned and cleared my credit card. Order number aar70909

  

  Business response

  04/12/2024

  Hello, 

  We attempted to refund this transaction initially on 01/23/2024. There were 8 payments in total that were refunded and of those refunds, 7 were successful. The refund for the payment in question, in the amount of $65.50 did fail. Subsequently we sent you a physical check for this amount by mail. Please find attached a copy of the check record, the check number can be located in the top left corner of the image. 

   

  Warm Regards, 

  Sideshow Support

• Initial Complaint

  02/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have unsubscribed from this company's emails OVER AND OVER at least 15-20 times! I have called the company and spoke with a rep and told him to remove me from their email list immediately but they continue to unrelentingly send me unwanted emails. The rep told me that he had no way to unsubscribe me. Their unsubscribe link does not work no matter how many times you unsubscribe. This is a spam/scam and I am tired of it and it is causing me severe stress! This is elder harassment.

  

  Business response

  02/20/2024

  Hello, 

  We would like to offer our sincere apologies for any inconvenience incurred. 

  Our development team has taken steps to revoke marketing consents and ensure that the customer will no longer receive any programmatic materials from us. 

  If the customer has any additional concerns, we welcome them to reach us at any time via email at [email protected]. For expedited assistance, we recommend our live chat support via our website or giving us a call at ###-###-#### Monday-Friday 7:00AM - 4:00PM PST.

  Warm regards, 

  The Sideshow Team

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Had a account with Sideshow Collectibles and asked for my account to be closed do to when I paid for a in stock item they refuse to ship out the item that was told to me by UPS. There policy had listed that in stock items will ship out in 24 hours I waited a full five business days and was told that by UPS. At the time when I place the order that was their policy. When I called them up to ask them about what's going on they decided to get very defensive with me so I asked for my account to be closed and they said that because I'm asking for my account to be closed they're just going to ban my account. A year ago my mom what'd to order me something. She opened up her own account and user her own card to order me something as a gift and because of that they decided to cancel, close and banned her account. Not to mention they gave my mother a hard time getting her refund as well. I asked E*** ******* about it at Sideshow Collectibles and he gave me and my mother a very nasty response. Now a year later her Husband decided to place an order for me as a gift and that got canceled. So I'm very interested to know what kind of policy this is because originally I wanted to close my account because the company was going against their own company policy and now it seems as if they're just making up rules for somebody they dislike. An like I said in a Google review. If they're going to be asking for money from taxpayers they should probably treat those same tax paying people with respect as well. Maybe it's because of my Google review is why they're giving me this much of an attitude and why they're so nasty with me. But I'm interested to find out what's going on. But I do expect to be spoken to professionally unlike how E*** ******* spoken to Myself and my family.

  

  Business response

  11/14/2023

  Hello,

  This customer previously had their account terminated for violation of Sideshow's terms of service on more than one occasion. Despite this, they continue to attempt to create duplicate accounts in order to continue to purchase (in violation of our TOS) under false pretense.

  Their attempts to create duplicate accounts and purchase goods in violation of our TOS continue to result in their dissatisfaction and complaints of this nature. 

  We've moved on, Matthew. We wish you would too. Best wishes moving forward. 

  Regards,
  Sideshow

   

• Initial Complaint

  05/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: Oct 29, 2021 Amount paid: $693.20 USD What Sideshow committed to provide me: a brand new, unopened product What the nature of the dispute is: Sideshow warehouse repacked/shipped me a used, flawed and alreay damaged product. After several emails, still refused to issue a refund/partial refund because by the time I actually opened the item, it was outside of Sideshow's stated Return and Exchange Warranty (30 days). Whether or not the business has tried to resolve the problem: a resounding NO Order number: AAM22698 Narrative: Ordered from Sideshow's website for a BRAND NEW product. Upon opening the package (June 21, 2022 is the date that the issue surfaced), discovered that I was not sent a new statue and worse, it was already damaged and missing items associated with a brand new product (for example, official Prime Studios shipper box and as a result the art box was damaged, no color catalog or color assembly instructions). Upon opening the art box, the statue has dust and hair on it, broken pieces and a non0functioning lighted base, and scratches on the product's paint. Several email exchanges with Sideshow "customer service" (June 21-24, 2022) proved fruitless, especially with Returns Coordinator D***** *******. No solutions offered, just a constant reiteration of their 30-day Return Policy. My rebuttal: Per Sideshow's 30-Day Exchange/Return Policy: “items that arrive with production defects or those that have been damaged during packing and transit” – so where exactly in this policy do damaged/misrepresented items intentionally shipped to the customer fall into? Sideshow Collectibles and D***** ******* has committed fraud by not sending me the brand new product that I paid $693.20 USD for. No refund, no partial refund, no issuance of at least credit toward purchase of another item...not even an apology for how their warehouse bungled my order. So why should their 30-day return policy apply to a fraudulent item that THEY shipped to me?

  

  Business response

  06/05/2023

  This item shipped and was delivered in October of 2021. The customer first contacted Sideshow on June 22, 2022, more than 8 months after this item was delivered. They're now submitting this complaint nearly a full year from when they contacted us. Sideshow strives to provide exceptional service and help our collectors whenever we can, but we have an expectation that someone will contact us within a reasonable amount of time in order for us to provide quality assistance. Items offered by Sideshow (such as the piece mentioned in this complaint) are often extremely limited, and as such we have limited quantities of replacements available. This why we always urge collectors to open and inspect their items as close to receipt as possible so that they can utilize our comprehensive 30 day exchange policy. Our Returns and Exchanges policy explicitly communicates this. This item was long sold out by the time Sideshow was contacted, far outside of our stated returns and exchanges window. Replacement product was not available and the item was not eligible for return or exchange, per our stated return policy. 

  Customer response

  06/05/2023

  
  
  I am rejecting this response because: This is the typical, and expected, explanation that your fraudulent and flailing company inevitably recites regarding any complaint about your non-existent customer assistance.  At this point I do not even expect a resolution, simply having this complaint, as well as your laughable response, on file as a public record of your incompetence is good enough for me.
  
   
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  06/06/2023

  Respectfully, Sideshow has been doing right by the global collecting community for more than 25 years. We always strive to assist our collectors to ensure they are satisfied. We regret this was a frustrating experience, but Sideshow was not made aware of the issue in a reasonable timeframe in order to assist this customer effectively. 

• Initial Complaint

  12/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So I purchased a Christopher Reeve Superman statue. When it arrived and I unboxed it, I noticed the complexion on the statue was darker. It looked more like a Hispanic Christopher Reeve. My wife even said when I unboxed it that he was dark. I looked at a number of unboxing videos on YouTube and none of them appeared to have this dark complexion. I emailed support to get an exchange. They denied my request and said that based on the references they had that there was no issue and that there is variance in the paint jobs on the statues. I asked again for an exchange and the only option they gave me was to return it for a refund. Based on their return policy, if I return it then I would have to pay return shipping and the original shipping charge would not be refunded. So I would actually lose money in returning it. They have a "satisfaction guaranteed" policy but I am not satisfied and I'm not satisfied with having I lose money for shipping for returning it. What would make me satisfied is if they sent me a replacement! Me returning it makes me even less satisfied than I already am because I'd also be losing money. What would satisfy me would be a replacement bit they are refusing to replace it. So their "satisfaction guaranteed" policy is completely bogus. I waited over a year for this statue after multiple delays. I also paid with PayPal and I know that merchants can only issue refunds for 180 days after the transaction date and it's been over a year since it was delayed time and time again. So they are not honoring their "satisfaction guaranteed" policy. This will be the last item I ever purchase from them and will be very vocal about my dissatisfaction about this.

  

  Business response

  12/13/2022

  Hello,
  
  Here is the response we sent the customer back on November 30th, 2022: 
  
  "Thank you for your email and feedback. Please know that I have attempted to contact you by telephone to discuss this order, however, the phone number we have on file for you is not in service. 
   
  Please know that, with our warranty and satisfaction guarantee, we can provide replacements for damaged or defective items. However, in this case, after reviewing your pictures of the skin tone and chest shield, we found that they look identical to the pieces we have in stock. We also confirmed with our production team that this is the normal and intended design for this item. Because of this, we cannot provide you with a replacement, as anything we could offer will look the same as the statue you currently have.  
   
  I am sorry if this is not satisfactory for you, and that is why I created the return for a full refund at your request. Once the item is returned to our warehouse, all money paid for the order and shipping will be returned to the original payment method. In the event that PayPal decides not to accept the refund, our accounting department will contact you directly with an alternative option on how to get this refund back to you. 
   
  If you would like to give me a call back at your earliest convenience, my direct number is (805) 214-XXXX.  Should you need any further assistance, please do not hesitate to let me know."
  
  The purchaser was provided with an RMA and shipping label for a cost free return for a full refund. Their item is not defective. They have yet to respond via e-mail or telephone or return the item. The offer still stands should they wish to return the piece for refund.
  
  Best regards,
  Sideshow
  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 11/16/22, item order AAR25040 was placed with Sideshow Collectibles in the amount of $6,092.84, involving 14 separate items that were marked on clearance as past of a "BOGO" event. A loan was applied for through AFFIRM in that same amount, and was ultimately approved in that amount the following day, after they received confirmation of the purchase from Sideshow. However, a follow up email from Sideshow the following day listed the final sale amount for way over the agreed amount, at $11,041.55! I immediately called Sideshow customer service to report the problem and assumed it was only an error in their system, and after a day of deliberation, I was told by a customer service agent named Jill, that their tech team discovered a "glitch on the customer facing side" and that the discrepancy was to be resolved by them canceling my order, and having me repurchase the items included from the original order. I informed Jill that I was unaware of any "glitches" they may have had been facing, but as a customer, was only ordering the items that I saw on their website and adding to my cart items I intended on purchasing. I was adamant that my order be honored at the price shown to me, agreed upon, and confirmed through another third party in AFFIRM for order, and that I wouldn't reorder anything. Since that interaction with Jill, I have been given the runaround by Sideshow. I have called on 4 separate occasions seeking an update on the status of my order but am consistently getting the same response that a manager is reviewing the situation. It has now been 2 weeks since my order, and many of the items are becoming "sold out" on their website. I feel as if I have been swerved as a customer, and they are simply awaiting all of these items to sell out to justify not fulfilling the order as placed at a price they are not happy with.

  

  Business response

  12/13/2022

  Hello,
  
  We appreciate the feedback and apologize for this situation.

  Here is the response we sent to the customer:
  
  "Firstly, my sincere apologies that we did not resolve this matter in a timely fashion. 
   
  I regret that the our website displayed the incorrect total. As was explained previously, this was the result of a technical issue where discounts were looped and applied multiple times. 
   
  While I understand your position, this nearly $5,000 discrepancy was the result of a technical issue. Per the terms and conditions of our website, Sideshow reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after the order is submitted).
   
  At this time, the order has been canceled. A full refund will be issued in 1-2 business days. 
   
  With that being said, I understand that this has been a frustrating ordeal and has taken a considerable amount of time to resolve. As a gesture of good will, I would like to add a $200 store credit to your Sideshow account. This credit has no restrictions and can be redeemed on any existing or new purchase on the Sideshow.com website. 
   
  Please confirm you'd like this credit processed and we'll do that immediately.
   
  Thank you in advance for your continued patience and understanding. I genuinely regret that this occurred and hope that we will earn the opportunity to do better for you in the future."
  
  The customer accepted the store credit. We appreciate their patience and understanding regarding this transaction.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Nov 22 2022 I placed a order with Sideshow Inc for a Lobo Premium format figure for $613.67. When I place the order as well I chose their payment plan option for them to withdraw from my card $75 for a deposit and then a $148 for the next 3 months. They decided to not go about the proper charge and charge the full amount all at once without telling me whatsoever. When I found out about this fact and about the millionaire to an address that I'm not at anymore I decided to contact them but they were out of the office the staff that could fix it. So I was told to contact them again on Monday. I did so but 1st I contacted them through site message. I got 2 separate workers that decided to more or less be short with me the whole time and not willing to help. But after the 1st worker being short and wanting to transfer me for I undisclosed reasons I said in a comment would it be better if I contact you guys by phone and the next worker said "Yeah Here's the phone number in hours". Then when I contacted them I told them about the chat emails and I also told them of the issues that I had with the order and they decided to defend their point that they could charge my card whatever they want at any time they feel like because I decided to place my order and I told them that's very much not true and they wanted to argue their facts and stand by their point so I went to dispute the transaction and because of that They locked out my account and I'm unable to shop or buy anything from their website anymore what's a very gross and petty way to take things other than simply HELPING THE CUSTOMER. I was also told because I disputed the charge I could wait 60 days for me to get my refund and the same amount of time from my account to Maybe be back and open. 

  

  Business response

  11/28/2022

  Sideshow assisted this individual by requesting their unwanted parcel be returned and will have a full refund issued to resolve their chargeback dispute. 
  
  This customer previously has had their account terminated for violation of Sideshow's terms of service on more than one occasion. Despite this, they continue to attempt to create duplicate accounts in order to continue to purchase (in violation of our TOS). They also disputed this transaction with their credit card company after we informed them we would attempt to request the return of their package and issue a full refund. 
  
  Instead of allowing us to help them, they've prolonged this specific issue by disputing a valid charge. They acknowledged the validity of this charge by using our website and agreeing to Sideshow's terms of service at checkout. If they didn't wish to be charged in full, they had multiple opportunities to not proceed in placing the order. They proceeded to complete the checkout process despite it clearly being shown the exact amount they would be charged by completing their purchase.

  Had they not opened another duplicate account in violation of Sideshow's terms of service, this incident would not have occurred. 

  Customer response

  11/29/2022

  
  
  I am rejecting this response because:

   The company didn't post any  Verified evidence that there was a account under this name whatsoever other than just making a claim as such. So unless they can prove evidence that there was a account under this name and address they need to not make assumptions if they cannot provide facts.

  But on to the issue they never wanted to help me with this problem whatsoever that's why I needed to open up a charge back request. Maybe in toad "I get the money when I get it could take up to 30 days" Isn't a good answer to give a customer when you were supposed to charge their card $75 but ended up charging them almost $614. Any question that I ask the company they gave me a very rude and short response that's why I opened up a Better Business Bureau case and a PayPal claim. There is no reason for me to accept their request to close out the BBB claim  Due to the problem still stands. 
  

  Also to add I would like evidence of there being a previous account with name and addressPost the 2 this claim other than them making false facts.
  

  
  Regards,
  

  * ******** 

   

   

  
  
  
  
  

  
  

  

  Business response

  11/29/2022

  This parcel is in transit back to the shipperand a full refund was issued to resolve the dispute initiated. The refund should post within 1-2 business days.

  Sideshow considers this matter closed. 

  Customer response

  11/29/2022

  
  
  I am rejecting this response because:
  
  Regards,

   

  
  * ********
  
  Sideshow can consider this problem closed if they like. But telling a customer to wait 60 days to get a refund and to "Maybe" get there account back if I close the dispute isn't the right answer. Also I got a Personal email from Eric Fetchet saying:

   

  Sideshow SupportView all messages from sender
   Visit site
  
  Re: Support Chat
  
  Sideshow Support
  ToCatherine Vizcaino
  Nov 29 at 12:00 PM
  www.sideshow.com
  - - - - - - - - - Please Reply Above This Line - - - - - - - - -
  sideshow.com
  
  Eric Fetchet (Sideshow)
  Nov 29, 2022, 12:00 PM PST
  Matthew / Catherine,
   
  Thank you for your inquiry. 
   
  This shipment was requested to be returned to sender and a refund was issued to resolve the chargeback dispute initiated.  A refund should post to the original payment method within 1-2 business days if you have not already been credited by the financial institution. 
   
  As you may recall, we indicated back in March of 2021 that your account was permanently closed. It appears you have opened an additional account.
   
  Please note, should you attempt to open additional accounts and purchase, those accounts will be closed permanently as well. We will not accept any returns on items shipped that are purchased on duplicate accounts you create. 
   
  Please do not contact us again. 
   
  Thank you in advance for your compliance. 
   
  Best regards,
  Eric Fetchet
  Customer Support Manager
  Sideshow Support .

   

  SO now company is Accusing me of being somebody else for some reason with no verified facts proven it whatsoever... So this isn't "Closed" because Eric and Sideshow Inc has some problems going on there and they need to fix it ASAP. 

   

  They overcharged my card by hundreds of dollars what I didn't agree about. 

  They told me to wait 60 days for a Refund and for my account to "Maybe" be reopened 

  An Now they are  Accusing me of being a completely different person a MALE on top of that and they want to say that "this case is closed" so everything can go away.

   

  Again there are some real problems there and there HR team should be aware of this aswell. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed order for SDF-1 for $2,195 on 10/05/21. #AA*****0. Delivered 07/28/2022. The receiver was DOA. I opened a ticket, Sideshow asked me to return the whole item. I said the packaging was not available and prefer not to return the item since only the receiver was damaged and I found a way to replace it myself. They offered a credit, I agreed. On 10/07/22 all LED lights except outer left leg failed. I opened ticket and received: "It appears that you received delivery of this order in July 2022, and it is now currently outside of Sideshow's stated Return and Exchange Warranty. This warranty covers replacements for up to 30 days after the figure has been delivered, just in case your collectible arrives with damages from transit, or for any undetected flaws from the manufacturing process. As nearly every item we sell is a limited edition collectible, any replacements we may have available are also severely limited. This is one of the reasons it is so important that you immediately open and fully inspect your collectibles upon arrival. Once your item is outside of our return warranty it becomes ineligible for a return, credit, or refund. Additionally, as a credit was accepted as compensation for this item on August 5, 2022 (which was subsequently used), this inquiry is considered closed. (some advice on cleaning parts removed for sake of web form character limits) Should you have any additional questions or concerns, please do not hesitate to let me know." I did reply and received no further response. Left negative feedback on item to warn others and they don't display the feedback. Loyal customer, thousands of $'s in purchases and this is the treatment I receive on my big ticket item? Sideshow presents themselves as THE collector's website but this customer service action is indicative of the hot garbage I would expect to receive from a mass market retailer. AND NOT POSTING NEGATIVE REVIEWS LEFT ON YOUR WEBSITE IS STRAIGHT UP DISHONEST!!!

  

  Business response

  11/17/2022

  Hello,
  
  Thank you for taking the time to leave this complaint. 

  As the customer indicates in their complaint, they were offered a return of this merchandise at Sideshow's cost for a full refund. They did not have original packaging to return the item. They then accepted a substantial credit which they redeemed on another product. They were notified that should they accept the credit, this would close their inquiry. The item is well outside of the stated return window. While we regret this customer is unsatisfied, our staff made every effort to assist them with this purchase within reason.
  
  Best regards,
  Sideshow

  Customer response

  11/18/2022

  
  
  I am rejecting this response because:  This is not a reasonable excuse for an item they are re-selling.  They could offer to put me in touch with the original vendor to resolve or return or replace.  I have no way to reach this vendor but they do.  This response is a refusal to acknowledge that this is not a typical priced item, this item is an investment at over $2k per piece and they have a role to play as the re-seller of a poorly made product that their partner manufactured.  Hiding behind a return policy and a previous credit for an item made up a multiple moving parts crafted by different manufacturer's then bundled together and sold as a single unit isn't good customer service.  It's a different component that failed.   It's a key feature.  The first failure was something I could handle replacing on my own.  The second failure is catastrophic, cannot be replaced or fixed myself.  Finally, none of this explains why they haven't published my review of the item.  I expect it is because this is happening to multiple customers and if they published the reviews, nobody would purchase the item because they would be forewarned.  I'm happy to square the balance on the first credit for the receiver that didn't work.  It is a separate component made by a different company than the rest of the piece.  I would also be happy to try a replacement or ship the whole thing back as a return.  I would be happy to work it out with the original manufacturer if Sideshow would help advocate that conversation instead of DOING NOTHING.  Sideshow resold a poor quality piece and although it is not their fault the unit isn't holding up, the customer service is poor and concealing the negative reviews is unethical.  If there's no satisfaction to be found going through these channels, then the next stop will be the court of public opinion via Reddit or other avenues.  I would think it in their best interest to find a solution, work with a loyal customer and find a way to make this right.  People expect the name Sideshow to be of a higher quality than Target or Gamestop (Either would have provided better customer service).  It's disappointing to see this response when there's so many ways they could make an effort instead of stonewalling a loyal customer.  I work in professional services with clients that invest a significant amount of money in products and there's a concept that Sideshow would benefit from learning.  You can either be a vendor or you can choose to be a partner.  A partner will always look for a way to help their loyal customers, sympathize with their difficulties and find a way to advocate on their behalf, find work arounds and/or solutions to resolve issues.  For the price you demand you should be delivering a better level of service than "It's been over 30 days, read the fine print, sorry bout your luck clown".   

  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Went to place an order on 9/07/2022 so I called customer service to double check that the item was in stock and to check shipping time. Was told that the item was in stock and it would ship within 24 hours. After talking to the representative and being assured that I would have my order before the 17th I placed the order Thursday, Friday, Saturday passed with no shipping so when Monday the 12th rolled around I called back and was told that it would ship that day. Well that night I checked again and the only update was that they created the shipping label. It stayed at that till Wednesday so I called again this time asking to speak to a supervisor which I was denied I called two more times and was told that the supervisors knew about my issues and would call when they had the time. The guy then got an attitude and told me that everyone in the office knew my problem and that calling anymore was useless. About two hours later I got an email from a supervisor saying that it was because I had multiple accounts that caused my order delay and was then threatened by saying they would delete my account to which I told them to go ahead because I’m not doing business with them again.

  

  Business response

  09/28/2022

  Thank you for taking the time to provide your feedback.

  We apologize for any frustration caused. While operating multiple accounts is a violation of Sideshow's terms of service, we regret that our communication was not helpful. A full refund of the freight charge for this purchase was issued and the item was successfully delivered within the time frame advertised.

  Best regards,

  Sideshow Support

  Customer response

  09/29/2022

  
  
  I am rejecting this response because:

  The item was not delivered in the time frame promised and a refund does me no good because I no longer have the prepaid card used to pay for it. And besides that doesn’t make up for the your employees talked to ne
  
  Regards,
  
  B**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business response

  10/07/2022

  Thank you for the response.

  This item was successfully delivered and this customer's account was closed, per their request. While we regret they are dissatisfied, they were assisted and compensated for any frustration experienced. 

  Customer response

  10/07/2022

  
  
  I am rejecting this response because:
  
  Regards,
  
  B**** *******
  
  I was not assisted. I was lied to multiple times and still have never received the phone call from a manager I asked for several times 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I end up my 30 years-relationship with Sideshow Collectibles due to suspected betrayal! I decided to cancel all open orders and want my NRDs back. Sideshow charged me 360€ for the last Hot Toys pre-order item and the NRD extra because of a "system failure" they said. Nearly 3 weeks later they refunded me 308€ with PayPal and charged the PayPal fee on my account thus it was their mistake! I want the missing 52€ refund and the last 5 NRDs back from Sideshow. Then they need to close my account and delete any personal data what I demanded in many mails to customer support and the CEO without any response!

  

  Business response

  10/07/2022

  Thank you for taking the time to provide this feedback.

  While we regret this customer was unsatisfied with this most recent experience, hopefully over the course of their long history with us they had an overall satisfying experience the many times we provided assistance over the years. This specific transaction was also made more difficult because the customer disputed a charge rather than allowing us to refund it immediately. 

  All canceled orders upon closure of the account have been refunded. We're sorry to see this customer go and regret any inconvenience caused. 

  Customer response

  10/07/2022

  
  
  I am rejecting this response because: I didn't get any information from customer service that or when they'll pay back. That's why I tried to get my money back with PayPal what didn't work either. Sideshow has really bad reviews in dealing with customer problems if you read the social media that's why I didn't believe them. After weeks of senseless unsatisfying messages from the Sideshow customer service they said they couldn't refund the amount to my credit card but with PayPal. The amount Sideshow refunded was less than I've paid (see first attachments) and they charged the PayPal fees for me not them! I didn't get any further refunds from them since my BBB complaint. They're seemingly lying again. Again I want the full amount I've paid for the last item (360,65€) and all of the NRDs from the five items (about 100$) I've canceled because I don't trust Sideshow anymore. I want to warn everybody not to be foolish to deal with Sideshow!

   

  
  Regards,
  
  P**** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business response

  11/17/2022

  Hello,

  All relevant payments were successfully refunded. This customer was provided with years of constant assistance by our staff. We regret they are unsatisfied with this specific transaction but are confident in our consistent efforts to assist this individual over YEARS of history despite their frequent out of the norm requests. 

  Best regards,
  Sideshow

  Customer response

  11/18/2022

  
  
  I am rejecting this response because:

  on August 1st Sideshow Collectibles charged me the whole amount for an item with 360,65€ because of a "system failure" they say. On August 13th Sideshow refunded me 308,52€. They charged me 17,95€ Paypal fees for the transfer thus it was their fault! This looks like fraud. They're keeping my money.

  360,65€ - 308,52€ = 52,13€ are missing!  

  
  Regards,
  
  P**** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩