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          bEns BIKES has 1 locations, listed below.

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            Business ProfilebEns BIKES

            Electric Bike and Scooters

            Contact Information

            2239 Michael Dr

            Thousand Oaks, CA 91320

            Visit Website
            Email this Business
            (805) 716-3701

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            eMTB, 1000 Watt Cruiser eBikes, Commuter / Step Through, eBikes, Fat Tire eBikes, Foldable eBikes

            Business Details

            Location of This Business
            2239 Michael Dr, Thousand Oaks, CA 91320
            Email this Business
            BBB File Opened:
            3/28/2022
            Years in Business:
            4
            Business Started:
            7/24/2020
            Business Started Locally:
            7/24/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            5
            Alternate Business Name
            • Benjamins Bikes, LLC
            Business Management
            • Mr. Benjamin P Thomas, Owner
            Contact Information

            Principal

            • Mr. Benjamin P Thomas, Owner

            Customer Contact

            • Mr. Benjamin P Thomas, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We dropped my sons e-bike (Segway Suron) off at Ben’s Bikes in April 2023. *** told us at the time he took it in that it would be a one day drive belt repair and we would have it back after the weekend. We also dropped off a brand new $1000 controller that we bought to be installed as an upgrade. We called for weeks and weeks. Always being put off with a new excuse. On three different occasions we showed up there to see what the heck was going on. All three times disgruntled customers and employees were in a screaming matches wit *** (owner) while we were there. Today (6 months later) we showed up again. An employee said the shop is going under, will be open for three more days and *** the owner is in a drug rehab hospital. Our bike doesn’t even resemble a bike. The employee brought it out (only after we called the sheriff for help) in a small plastic tub of parts. They even had parts of our bike on display for sale. The sheriff filed a criminal theft report and advised us to get a lawyer if we wanted to take this any further.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            deann p

            11/02/2023

            BUYER BEWARE. paid up front almost 6,000 for a Sur-Ron and custom seat. The owner is in Rehab per his dad. This guy has no bones about taking your money. We tried to go there today and see if we could at least exchange it for other inventory of equivalent and told by his dad that owns Michael bike shop in center "it doesn't work that way! And to Stand in line!!!". If you too have been scammed reach out to me because this guy should not be allowed to be in business period. I guess there is a line of people in same position. They want as far as lying and saying I picked up Sur-ron seat and used my receipt which doesn't say I picked it up as proof that it was in person sale!! To this day B**** and other people that work that shop all acknowledge we are owed this money too. . I am not letting this go. The BS that the shop is under new management and ownership is another lie too. B**** isn't new owner. His dad told us today. I have no knowledge about how they run their bike shop and this review is about Benjamin bike and the owner and employees that work there only. Crooks run. They also buy their bikes from luna cycle too where we had to get ours from. You will pay 500 more just go to them direct because they will take your money, spend it and then say so sorry sue me if you want!
            Read 1 More Customer Review

            Local BBB

            BBB of the Tri-Counties

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