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            Business ProfilePure Barre

            Fitness Center

            Contact Information

            Thousand Oaks, CA 91362-6116

            Visit Website
            Email this Business
            (805) 990-9582

            Business hours

            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            Business Hours
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            8:30 AM - 2:00 PM, 5:00 PM - 8:00 PM
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            7:30 AM - 2:00 PM, 4:00 PM - 5:00 PM
            7:30 AM - 2:00 PM
            7:30 AM - 2:00 PM

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Pure Barre features four group class formats that deliver an effective total body barre workout focused on low-impact, high-intensity movements to lift and tone muscles and improve strength, agility and flexibility for every body.

            Products & Services

            Pure Barre Foundations™: Free Intro Class, Pure Barre Define™: Strength + Power, Pure Barre Align™: Balance + Flexibility, Pure Barre Classic™: Strength + Definition, Pure Barre Empower™: Cardio + Barre + Intervals, Pure Barre Engage™: Free Intro Class, Pure Barre Define™: Strength + Power, Pure Barre Align™: Balance + Flexibility, Pure Barre Classic™: Strength + Definition, Pure Barre Empower™: Cardio + Barre + Intervals

            Business Details

            Location of This Business
            Thousand Oaks, CA 91362-6116
            Email this Business
            BBB File Opened:
            5/30/2018
            Years in Business:
            8
            Business Started:
            8/1/2016
            Type of Entity:
            Corporation
            Number of Employees:
            7
            Hours of Operation

            Primary

            M:
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            T:
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            W:
            8:30 AM - 2:00 PM, 5:00 PM - 8:00 PM
            Th:
            5:30 AM - 6:30 AM, 8:30 AM - 2:00 PM
            F:
            7:30 AM - 2:00 PM, 4:00 PM - 5:00 PM
            Sa:
            7:30 AM - 2:00 PM
            Su:
            7:30 AM - 2:00 PM
            Business Management
            • Customer Service, Customer Service Representative
            Contact Information

            Principal

            • Customer Service, Customer Service Representative
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On April 18, 2023, I reported discrimination and negative experience to S****, the other concerning Pure Barre instructor L***. Furthermore, and I shared my experience with others. S**** became very irate and abusive because I expressed my concerns and unpleasant experience to her and with others. In retaliation, S**** sent me various text messages and told me to "never come back," and that she had cancelled my membership. She further stated "You need services we can not provide." S**** stated she was going to refund ALL of my monies that have been charged. S**** has been very abusive in her billing practices and has fraudulently overcharged my account on numerous occasions. I have complained to her many of times and she states she is gong to remedy it and reverse the transactions but never does. Total amount due by S**** at Pure Barre : $1917.79, due to fraudulent billing and unauthorized excessive billing. Contract was retro canceled by S****.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gia A

            04/26/2023

            Horrible experience! I don't recommend this place at all. The owner is rude, unprofessional and abusive in her billing practices. She lacks customer service skills and etiquette. If something happens to you, your goals don't matter to them, and the only thing they think and care about is the money they can make off you. The owner likes to tell people she is "nice, and understanding," but she is completely opposite of that, especially when it comes to solving issues, she's incapable of understanding situations whether it's an injury or a financial issue she simply doesn't care. She cuts you off when you're trying to speak or doesn't allow you to speak and is VERY condescending. She's also very abusive in her billing practices!! The owner only cares about your money. Also, the owner locks the doors during business hours and will not allow anyone in, if one is a minute or more late. The problem is safety! There are no other exit doors and no one can enter the building because the door gets locked by the owner and/or the staff.

            Local BBB

            BBB of the Tri-Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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