Customer ReviewsforAmgen

I would give it one star except that the employees were polite and tried to help. I bought an Aimovig prescription from my local walgreens. Aimovig is a treatment for migraines and Amgen has certainly caused headaches for me. The patient is supposed to inject this drug every 30 days for 3 months. In the first two months it hasn't helped me at all. It's common for migraine sufferers to get no relief from various drugs. That's not my problem, although it would be helpful if their researchers could develop something that didn't take so long before you can get relief or give up on the product. The problem is that the autoinjector didn't work. I requested a replacement. They said I couldn't get this quickly from a convenient pharmacy. I had to use the Knipper pharmacy. This meant that my doctor had to be contacted for a new prescription. After this is approved by the doctor by time consuming communication their pharmacy will send a replacement by United Parcel Service. The drug is supposed to be injected every 30 days and their process causes delays. Knipper told me that my drug would be delivered 7 days after I needed it. I protested. Now it will be delivered 4 days after I needed it. The instructions state that if the injection isn't given on the day that it is supposed to be the patient should inject it as soon as possible. I couldn't get Amgen to give me any information about how much of a delay was acceptable. This frustrating process needs to be corrected.

If I could give them a zero or negative I would. I faxed paperwork to them 3 times and emailed paperwork 4 times. It was either to dark or blacked out with even my email submissions. I had to call them 9 times over 2 months. It just became to much stress. It was obvious they didn't want to help me. I even was yelled at by one of the women I talked too. Extremely unprofessional and unfriendly. Don't waste your time or breathe.

If I could give them a ZERO, I absolutely would. This is the worst company ever to have to work with to get assistance for my patients. Zero communication, every excuse in the book as to why they can't communicate, the program overall needs to be streamlined in some way. It's more of a hassle than actual assistance. Why do I have to keep calling in to find out you haven't processed or done anything on your end except sit on our paperwork? Why does it take so very long to do everything through this company? And this is supposed to be a safety net for whom?

I have been trying since October to see if I’ve been approved for the Safety Net Foundation but i keep getting the run around and my hopes up for payment assistance. Also the last few days I have been on hold for over 2 hours or more. Request call backs but get nothing. This is very personal and frustrating. Again today I am on hold for the “next patience assistance counselor”…thank you for your patience. On hold again for more than 2 hours. I personally faxed the necessary information yet again i received the SAME letter asking me once again fir the documention