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    ComplaintsforStay Balanced Pool Service

    Pool Maintenance
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    Complaint Details

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Pool service company had not been showing up for several weeks yet still billing for full monthly service. From December to March I have had intermittent service of once or twice a month when I have paid for weekly service. We eventually decided to part ways but my auto payment system with my bank still paid an additional service of $75 in addition to the $150 I had been paying monthly. The auto payment was too late to stop so I asked them to send me back the check so I could get it voided out but he never returned it. I made several attempts to collect the money back on 3/1, 3/23, 4/12. The monthly amounts of $150 were also paid for several months while the promised services were not completed but the $75 was after we decided not to do business together and they kept that money as well.

      Business response

      05/08/2023


      This is absolutely false. No checks were  from my business after we agreed to no longer resume service. Service dates and question were during hard-core weather events from the worst rain season we’ve seen in over a decade. No follow up attempts or contacts were received. 

      Customer response

      05/09/2023



      I am rejecting this response because:

      Attached are my several emails requesting the check back and as you can see he responded to my email on 03/01/2023 so he cannot state that he didn't receive it.  I gave several chances to return the check and advised I would be filing a complaint if not received by a certain date.  At the time I only wanted by $75 back but now I feel I am deserving of the several months of service I paid for and did not receive.  I understand that it was raining on and off then but does that mean I have to pay for a service I'm not getting?  Doesn't sound valid.  I would like 1 months payment of $150 plus the $75 for a total of $225 even though I paid since December for weekly service and maybe had 2-3 services.
      Regards,

      T**** *********





























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