ComplaintsforRegan Motors

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Not communicating or meeting with me to explain how I get my car title after paying ot off.

  Business response

  06/21/2023

  Good afternoon. Yes, you purchased the vehicle from us. But, you financed the vehicle through ACT Finance in Camarillo. They would have your title if you paid it off with them.

   

  Please contact them with your title issue. ACT Finance 916 W. Ventura Blvd #102 Camarillo CA 93010  ###-###-#### / ###-###-#### / [email protected]

   

  Thank you, have a nice day.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2007 Honda accord from Regan motors in Thousand Oaks, ca. within the last 2 weeks, somebody put an aftermarket radio in the car and the radio would came on but no sound, i was told by Harrison the sales man that if i took the car to a radio shop they should be able to fix the radio problem. The car has been at Oskar's Electronics in Ventura, Ca. since Saturday the 29th of January, Oskar told me it shouldnt be more than $150.00 to fix the radio, then found more problems cause of the aftermarket radio that was installed then the price went to $1,200.00 and after taking the dash out of the car all the wiring harness was melted and the price for repair went $3,600.00. 

  Business response

  02/11/2022

  We sold you the vehicle as-is at a discounted price.

   

  You declined the option for a warranty which would have fixed the vehicle.

   

  We offered to help you with your repair.

   

  You can take the car to Carmax in Oxnard, they will probably pay you more than what you paid us for the vehicle.

   

  If you make money selling it to Carmax we will only charge a twenty percent broker fee for the referral. 

   

  Thank you

  Customer response

  02/14/2022

  
  
  I am rejecting this response because:

  I  was not offered a warranty, or how much a warranty would cost, i have a bill at Oskar's Electronics at **** ******* **, Ventura, Ca. 93003

  for $3,612.50 for the Burnt up wiring dash harness,  you guys said you would help with this bill and haven't received any thing what so ever

  
  
  Regards,
  
  C**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business response

  02/15/2022

  We need an invoice in order to pay the mechanic what we promised.

   

  We have not received anything from them.

   

  Without an invoice we don't know who to pay or what was done.

   

  Please forward us the invoice now.

   

  Thank you

  Customer response

  02/17/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 16706555, and find that this resolution is satisfactory to me.
  
  Regards,
  
  C**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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