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Business ProfileforCommon Interest Services
At-a-glance
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Business Details
- Location of This Business
- 4030 Spencer St STE 104, Torrance, CA 90503-2459
- BBB File Opened:
- 1/14/2019
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Julie H
03/03/2024
Common Interest Services Response
03/06/2024
Our afterhours emergency service and management department aided in coordinating your service providers for emergency leaks during the unprecedented storm of December 22-January 23.
Community Association Managers work relies on open and honest communication with boards of directors, facilitated through a board selected liaison. Your liaison failed repeatedly to communicate with the rest of your board about directions and communications with our company. Your ****************** members engaged in a campaign of harassment of our staff. For example, your liaison directed our company to schedule a remote meeting when many of the other board members had requested an in-person meeting. This led to the board accusing me of refusing to meet in person. You may recall that you sent a congratulatory message to your fellow board member in support of their email full of personal attacks and disparaging remarks to me when that accusation was made.
We did meet at the beginning of last February. At the time, your board had violated our contract and was withholding payment for services previously rendered. I was happy to explore options to address your concerns in ******* and review with you the actions that we had taken in order to clear up some of the misconceptions that were being circulated. Instead, your group harassed and insulted me. When one of your board members asked me if I was interested in continuing to work together, I did tell him that I was willing to attempt to move forward. But your board made it explicitly clear that their intent for my attendance was to issue personal attacks and make me uncomfortable (as it was stated).
When the next week came around and the board approved payments but was still refusing to release the delinquent payment for our services and your liaison still didnt seem to want to talk to the rest of the board, we had to accept the fact that there was no opportunity for us to continue working with you in a safe manner. We could not place our staff at further risk and our contentious relationship was not benefiting your members. Your board had already stated that you had a replacement management company lined up. Your new management company didnt contact our office for transition files until after the beginning of the following month but we were happy to provide your transition documents on the following business day to help them get up and running as soon as possible.
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