Business ProfileforChic Geeks

On 9/11/2021 I purchase a laptop case from the chic geek ORDER #***** , once it arrived I noticed that the bottom case was extremely flimsy and not what was described on the merchants webpage. The bottom portion of the case continued to chip away and ultimately broke to the point that it lodged in between my laptop and broke its screen which will leave me to cover a cost of about $500 to fix. The merchant was contacted on 11/28/2022 , the situation was explained and pictures were included of the damages. I was told that due to their refund policy I would only be subjected to a "complimentary redesigned " bottom case and went as far as suggesting that I was lying. What was advertised did not meet the criteria of this product what so ever. Their website states the following , " Quality: Crafted with durable rubberized plastic and PU leather for maximum protection from bumps, scratches, and every day wear and tear. " This description was the farthest thing that I received. The amount of money spent was this case was $84.95, however the total lost/damages is now over that amount. I requested a refund and the merchant refused. After doing further research on the merchant I have found similar complaints. This must be rectified !