Complaints

This profile includes complaints for WASH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WASH

  2200 195th St Torrance, CA 90501-1120

• 

  WASH

  100 N Pacific Coast Hwy 12th Fl El Segundo, CA 90245-4359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/28/22 Not only are there broken washing machines in my complex and have been for months now, my card keeps reading "bad response" from every one of your machines. I even went to another laundry area in my complex and same result. I then tried to use my other cards and my wife's cards and they still read "bad response". Currently stuck with wet laundry... I called my CC provider, my accounts and cards aren't blocked. So, it's on Wash's end. It's a Sunday and of course they aren't open Sundays.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/09) */ To whom it may concern, we sincerely apologize for the inconvenience. Our records indicate all reported machine service requests have been completed. Please give our customer support department a call at ************ so we can better assist with the card and reported machine issues.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having issues with the laundry machine for a while now. Whenever we call the laundry service they take up to three weeks to a month. to fix the issue. Right now we have only four washers none of them are working we had to close the laundry room because of that, which has been very inconveniencing to the tenants. We reported the issue with the washing machines over three weeks ago, they promised to come but has not shown up ever since. They made appointment but cancelled at the last minute.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/12) */ To whom it may concern, we sincerely apologize for the delay and the inconvenience this has caused. The local service area supervisor has been notified and a technician will be routed as soon as possible to evaluate the machines and make any necessary repairs. Thank you.

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently reported a fraud about our laundry machines (*** Complaint Case# ****** ******************************* about Wash Multifamily Laundry Systems, LLC. Thanks to *** they refunded my money after my complaint. This company is doing the same fraud again. They charged me $11 instead of $1.5 and the company is not willing to fix this problem. Please help. Thank you!

  Business Response

  Date: 07/08/2022

  Business Response /* (1000, 5, 2022/07/08) */ To whom it may concern we apologize for any inconvenience this has caused. Please note, by selecting certain payment methods using your debit or credit card you may be pre-authorized for $8.00. After three hours, you will be charged the exact amount of your laundry. However, it may take 24-72 hours for your card issuing bank to settle the transaction. If you have not received these funds back or this doesn't apply, please let us know and we'll be happy to settle a refund. Thank you. Consumer Response /* (3000, 7, 2022/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) attached my bank statement that has the amount of $11 on the date of 05/06/22, which was 2 months ago. I still didn't receive any refund even after contacting the company. It's been 60+ days and this company is still talking about the refund in 72 hours. Business Response /* (4000, 9, 2022/07/19) */ We thank you for confirming the charge. Our support department has been notified of the request, and one of our agents will issue an $11 check refund to the address that was provided. Please allow some time for standard processing and shipping. If you have any questions in the meantime, please give us a call. Thank you. Consumer Response /* (4200, 11, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to keep this case open till I receive the check because this is the 3rd time I'm filing a complaint about this company. Every single time they told me that they sent a check after my bb complaint, they closed the case and I never received anything and I had to open another claim. Business Response /* (4000, 13, 2022/07/28) */ The refund check was issued on 7/20. If you've yet to receive it, we ask that you allow a few more days for delivery. If there are any questions in the meantime, please give us a call. Thank you. Consumer Response /* (4200, 15, 2022/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't receive any checks yet. I don't believe any mailing will take 9 days to receive(assuming the company is literally 5 miles away from my place.). This is a regular step that company follows continuously. You told me the same story last time and i didn't receive any checks whatsoever. Can you send me the check for real? Thanks Business Response /* (4000, 17, 2022/08/05) */ Thank you for your patience, please allow for some additional time for the check to arrive. Our customer support team is also following up on this with our accounting team, if it has not been already cashed we will issue a new one. Thank you. Consumer Response /* (3000, 24, 2022/08/20) */ Hello, I haven't received any checks yet. it has been more than a month. Like I mentioned before, this company does fraud all the time. They never sends any checks assuming the customers will give up because the amount is too small. They did this several times. I have been reporting this company for the 3rd time and the flow is always the same. Consumer Response /* (2000, 27, 2022/08/23) */ I received the check today

• Initial Complaint

  Date:06/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The washing machine #******, in building G has not worked for 6 days. It appears the issue this time is the washer doesn't spin the water out of the clothes which have had to be repaired several times since the washer was installed about 2 years ago. The first repair service request was issued on 6/17/22 since this date there have been 5 more requests for service up until today 6/22/22. When I spoke to the customer service rep on 6/20/22 at 10:30 AM she was unable to provide a date when this issue can be resolved. There are a total of 16 apartments in this building and there is a working washer on the second floor however, 6 out of 8 apartments on the first floor are unable to go up the stairs to use that working washer because the tenants use canes, walkers and wheelchairs and there is no elevator. Please help us to get the issue resolved. I will also be sending a copy of this complaint to the Federal Trade Commission. Thank you in advance for your help with this issue. **********************************

  Business Response

  Date: 07/19/2022

  Business Response /* (1000, 5, 2022/07/08) */ We apologize for the inconvenience and understand your frustrations. A new service request has been placed and our service supervisor is aware of the issue. A technician will be routed to the property as soon as possible to evaluate the machines and determine if a repair or machine replacement is required. Thank you.

• Initial Complaint

  Date:06/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims to have a reimbursement policy in place for when their laundry machines damage customer's items. I am in the process of attempting to get reimbursed for **** of damaged items and my experience is unbelievable. I first called on the week of May 23-27 to have them look at the machine and assess the damaged items. I was supposed to get a call from a technician. On 5/27 I got an automated email saying the machine was up and running, no phone call and no one came to see the damaged items. The following week I called to follow up. I was told I would get a call back, and no one called. The following week I called again, this time they created a work order to come look at the items. They did the following day, then I was told I would get a call later that week. That was last week approx. 6/6. Then I called on Tuesday 6/14 and was told an URGENT note went out for the service manager to give me a call. No call. I called again today 6/17 and they still can't put me in touch with anyone. They refuse to give out email addresses or phone numbers. At this point it seems like they do this on purpose to force customers to give up. This is a very bad business practice and needs to be addressed.

  Business Response

  Date: 07/15/2022

  Business Response /* (1000, 5, 2022/07/01) */ To whom it may concern we sincerely apologize for Mr. *****'s experience and understand his frustrations. According to our records on 6/16, one of our agents emailed Mr. ***** and offered the reimbursement for the damaged clothing, but we've yet to receive a response back. We ask that Mr. ***** follow back up with us and confirm so we can close this out and issue his funds. Thank you. Consumer Response /* (3000, 7, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to my records, I never received such email. I would be happy to see the email record. I had to call over and over again to get any traction. Eventually, after I filed the *** complaint, a supervisor did call me back and said he would provide a reimbursement in the mail, however based on my experience of flakiness leading up to this I do not plan to close the file until I receive the check in the mail, which should be in the next week or two. Business Response /* (4000, 10, 2022/07/14) */ We sincerely apologize for the miscommunication and delay in issuing reimbursement. We understand your frustrations. The check should have been sent out after confirming with our supervisor, if you have still yet to receive it, please let us know. Thank you. Consumer Response /* (2000, 11, 2022/07/13) */ I received the reimbursement check and am now happy to close this file. Thank you.