Customer ReviewsforPelican Products, Inc.

I submitted a Warranty Claim back on 2/27/XXXXX. I paid the $20 Shipping to return the Pelican Case **** M and have been issued a Return Authorization from the company.

There is no phone support for Warranty Claims.

I called back on 12/2/2022, a good 9 plus month later, and the same phone message, with an apology from Pelican is still there, with the same message on why the cannot provide phone support for Warranty Claims.

I think almost 10 months is long enough, that a customer, must wait, for a response back on a Warranty Claim.

As much as Pelican Cases cost and loyalty to the brand from their , i would like to say valued Customers, I feel, Pelican, should and must do, a better job.

Dear Steven,

We are sorry to hear that you had an issue when submitting your warranty claim. An email was sent from the warranty department on 2/28/22 asking how the damaged occurred to your case and have not received a response. On 12/6/22 you reached out to Pelican advising you had been waiting for almost a year, but we have yet to receive a response from our initial 2/28 email. On 12/9 an email was sent to you with an RMA number and directions on how to proceed to receive a replacement. Would you kindly check your Spam folder and see if these emails might there? We would be happy to fulfill your request once you respond.
Thank you for your loyalty to Pelican Products. We appreciate your business and look forward to servicing your needs in the future.

Best Regards,
Pelican Customer Service

Order the pelican 1650 case on February 4, 2022. After several attempts to find out where the case was located, they told me that Fedex had lost the case. I then asked them to get a replacement case which they told me they did and to send it overnight as we need it quickly as we ship hundreds of thousands of dollars of aerospace parts in pelican cases and have been doing so for decades. When I called the next day to get the tracking number, they sent me a receipt and showing that not only was the overnight shipping charged but they were showing that it was FedEx two day delivery instead of overnight. So they want to charge for overnight shipping but yet only give me two day service. That's fraud. I then got on the phone with Pelican corporate To try and get this situation resolved and to get my case I have already paid for to my shop and I was assured that they would overnight the 1650 case free of charge and get it to me. Once again another day went by and nothing was shipped. Last attempt to get things resolved and the product to me was done yesterday, 2/16/2022, I was handled by one of the top customer service manager at pelican headquarters. She gave me a tracking number and once again somehow someway this product is somewhere between Reno Nevada and Memphis Tennessee and still not at my doorstep. It's the same fraudulent behavior from the corporate side as it is to the third-party pelican.com side. It's amazing how so many cases can get lost between Nevada and Tennessee that's somewhere in the middle of the United States there must be a mountain 6 miles high of pelican cases that nobody has ever received but have paid for. This goes to show that pelican does not care about maintaining relationships that spans decades and from someone who has spent tens of thousands of dollars on their products. My advice would be to find another company that's ethical and work with them directly because pelican is not the only game in town when it comes to these cases.

We understand your frustration regarding your order through our direct-to-consumer platform, as the Fed Ex Ground tracking number still shows the case order as being delayed. However, detailed in our Terms and Conditions at pelican.com, we do not assume any risk or liability for delay of shipments due to causes beyond our control. Nonetheless, in an attempt to remedy this issue for you, our customer service team placed a new order for the 1650WF case on your behalf. We understand you have already received the new case on time as promised! We are sorry you experienced delays with your initial order and we hope you will consider Pelican in the future. Thank you.