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ComplaintsforMisaky Tokyo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Ordered a box from misaky in etsy.com.. Cost me $52. Never received item,invalid address,box is back at their office,untouched , unopened. Requested a refund, since i never got items and if I want it, i will have to pay extra. Told them no, keep it. Give me refund since i never even touched it nor got it. ignored days by customer service.Business response
04/13/2023
The package for this customer was returned to our office due to an in sufficient address, as the shipping address the customer entered was missing a unit number. Our store policy clearly shows that return is not accepted and cancellation of the order can be accepted within 24 hours of purchase. We offered the reshipment of this customers order, and the customer accepted. The item was shipped out on April 4, and the customer received the item.Customer response
04/18/2023
Complaint: 19847997
I am rejecting this response because:I was forced to pay shipping because or else they will keep my money and the product. Even though their policy is non refundable, the customer no longer want the product and the product is back at their office untouched and unopened, sealed. The seller could have resell it to some that is willing to pay. Customer does not want to product anymore but seller forced customer to pay extra for shipping. Why would the customer accept loss by not getting the product and seller is keeping customers money without customer getting anything? At the end of the day, they are going to keep my money and I lose my hard earned money because I refuse to pay extra for shipping. I was forced to spend extra just because the seller does not want to refund me because they will keep my money at the end .
Sincerely,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.