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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed online order, Pac Parts took payment, and no information nor product received. Looking to dispute charge with BBB and bank. Bank will be notified today about disputed charge.Business response
04/01/2023
Hello, this order was placed on 6/13/22 order # ******* for $45.88 . Order was shipped to customer on 7/27/22 .Customer response
04/02/2023
Complaint: 19319159
I am rejecting this response because it wasn't until after I had filed a complaint that they shipped the parts. More than 7 months prior the shipment, multiple emails were sent, and couldn't even get a customer service representative by phone or email. One of the worst companies I have ever dealt with. Thankfully, with BBB help, I was able to get my order I paid for or else they would have kept money and never delivered product, like other reviews I have read. A company doesn't wait a half year to ship product. This order was placed in November of 2022 and not until I made a complaint with BBB after several months, did I get my product ship.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.