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ComplaintsforMastery Fitness Group
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This complaint is about a treadmill purchase for $2500 from Mastery Fitness. I willingly purchased a treadmill from them for the amount and the amount included cost of the treadmill as well as shipping charges of the said treadmill. Since day 1 the treadmill did not function, upon discovery of the issue I immediately contacted the seller asking for them to provide assistance with the treadmill, which they agreed to. They sent a technician to my house to take a look at the treadmill but the technician was not able to resolve the issue. Soon after I discovered that the technicians were not able to resolve the issue, I contacted the seller to express my dissatisfaction with the support and asked for process to return the treadmill since I did not agree to pay for a treadmill which was defective. Seller has been uncooperative and refuses to take back the defective product, has stopped taking my phone calls and does not respond to any emails.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.