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ComplaintsforFlower
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased an ionic travel dryer on 7/6/23 only to find out it was on back order. My credit card was charged on that day. I figured Id wait and it now 5 months later and I have tried several times to email this company asking for a refund since no product was sent to me. I have been emailing them since 11/18 with no resolution. I keep getting the run around. She kept reply with. Please allow us some time. We will get back to you once we receive an update from the ********** now 12/1 and now they are not responding nor have they refunded my money.Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered/purchased a hair tool through Flower Hair Tools website, the produce does not do what was advertised so I reached out to Flower Hair Tools and asked for a refund because their site does not provide a link to submit a return. I received an email response 2 weeks later with a form that I needed to complete, I completed the form and have submitted it twice to Flower Hair Tools-per their refund instructions and have not received a response in over 2 weeks. Need help getting my refund.Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product on the Flower Tools website for my sisters birthday end of June of this year. The tool did not perform as described and Id like to return the item. I have frilled out a return form online multiple times and sent multiple emails to customer service asking for a return request. The website states I have 60 days to return and that window is almost closed if it hasn't already. I have heard NOTHING from this company. I even tried calling their online customer service phone number which is not in service and Instagram messaging. This is my only recourse at this point.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.