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ComplaintsforEnergy Muse Jewelry
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought 2 Smokey elestial bracelets from EnergyMuse. When they arrived, they were miniscule in diameter and the crystals were so tiny I'm surprised they could actually be drilled through. One bracelet brought after wearing it for 2 hours. Was furious for such a costly piece. Wore other bracelet a few days later. It broke after 2 days. Contacted company. They wanted measurement of my wrist which I sent. Now they want photos proving my wrist is actually 5.75inches. Each time I provide info I receive an even more bizarre request. I just want a refund. Their product is shoddy at best and terribly overpricedInitial Complaint
04/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was not satisfied with the items. I followed all the instructions regarding returning. I emailed the delivery confirmation. They received the items a week ago. They have yet to receive a refund and have been given the run around.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order with Energy Muse Jewelry the evening of February 26 and canceled it the next day, February 27.Today, March 6, I received the canceled items. Order #******.There was no invoice enclosed, as I wanted their telephone number to ask about a return address. Following a search for a phone number, I called the one advertised ~ no human is available to help me. I want my money refunded.Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made the purchase on 5/9/23, and received my order on 5/12/23, their website said they offer powerful natural stone bracelets, turned out two of the bracelets which have citrine stones are synthetic, the yellow color on citrine stones faded and dyed on my skin, I pictured it and emailed this to their customer service for explanation on the same day I received the order, the first response I heard was on 5/16/23, they said they started an investigation on it and nothing followed up, my order number is #******, order total was $158.65, and my dispute amount is $89.56, which are those two bracelets dyed my skin, and I thought they owe me an apology and explanation.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.