ComplaintsforKickboxing Club
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to the Kickboxing Club - ******** location and was encouraged by *******, the owner, to buy a beginner's membership. I agreed and he setup my account and charged me in person. The membership includes 4 classes for $80 billed monthly. I didn't realize at the time but if you don't use the 4 classes within the one month billing period, you will lose them. In April, I sent an email through the "Contact **" page on the website with a request to cancel my membership. I then called **************. I received a text message from the Kickboxing Club and was asked how they can help me. I told them I wanted to cancel my membership. No response. Multiple times, I would try visit the gym to try to cancel my membership in person and the staff said they were unable to complete my request because only ******* had that ability. I called ******* again, to which he picked up, told me that he was unable to complete my request at the moment, and for me to text him. I have since texted him multiple times but again, no response. This business is refusing to honor my request to cancel my membership.Business response
06/16/2023
This has been resolved with *********
Upon signing up for the membership that she agreed on as she mentioned in her complaint, she agreed to the terms. I have spoken to her over the phone to resolve this.
After signing up for our starter membership, which gives her 4 classes a month, when she schedules her first class after the membership sign up, it has her review the contract terms and sign before allowing her to schedule class. **** agreed to the terms in our system and proceeded to schedule class. She mentioned she missed it. When discussing over the phone, I worked with her to come to a solution even though the terms were agreed for a 6 month membership that had a start date February 22nd. We have an early termination fee (if membership was terminated before the 6 months) i have waived her fee and allowed her to cancel with no fee and let her know that classes that she didn't use that i would allow her to use them and added to her account with an open ended expiration.
I hope i showed **** that we went above and beyond even those the terms were agreed on. We value **** and all of our patrons and willing to work with them.
Thanks
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.