ComplaintsforSkin Works Medical Spa

• Initial Complaint

  07/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business forced me to sign papers, and pay for services against my will. They provided services I did not agree to and demanded I pay for services rendered. They did not have a manager I could sp2al with and held me in their office until I paid. They forced me to give my license, credit card and address or otherwise will be legally held accountable. It was a terrible experience that ruined my day. I am only seeing to report their business as unprofessional.

  Business response

  09/09/2022

  Business Response /* (1000, 5, 2022/08/22) */ Patient *** requested a same-day consultation on July 26, 2022, and she was seen for a cosmetic consultation on July 26, 2022, at 5:15 PM to discuss facial contouring treatments. Prior to her consultation with the Registered Nurse, she signed all required intake forms. She did not purchase or receive any treatment on July 26, 2022. All communications have been done on our text messaging service and are available for review. On July 31, 2022, patient scheduled a same-day treatment for July 31, 2022, at 3:00 PM to receive dermal filler****************** This appointment was scheduled with the Doctor. Prior to her time with the Doctor, the patient signed treatment instruction/consent forms, including Dermal Filler Consent and a Dermal Filler Pre and Post instruction acknowledgment form. Patient was seen by the Doctor, where she was given a complete medical analysis, which is given to each patient seen in the office. After the complete examination of her facial structure, the patient was recommended two syringes ******************* The Doctor then clearly communicated each syringe's price to her; syringe one is given a new patient discount, while the second syringe remains full price. After administration of two syringes dermal fillers was completed,********** informed the front desk that she did not agree to receive both syringes ******************* and that she would not be paying, and that she could just leave the office. Patient was told that she must pay the full invoice for the received service, and she was given the information to contact the upper management with her concerns and was informed that we would return her correspondence within 48 working hours and resolve problems if there was a mistake. Additionally, upon check-out, the office manager, who was present all this time, used her authority to apply an exceptional $240 discount to the patient's treatment cost to help with her situation. The patient paid the remaining total on a **** card and was presented with the invoice to sign; and was clearly informed that it was the invoice used for her purchase today. She signed and left the office. The day after, on Monday, August 1, 2022, upper management reviewed the case, and even though all details were in support of a completely informed decision, a decision was made to reach out and make sure that patient********** **** was satisfied with her experience. Thus, at 11:08 AM, the patient was sent a follow-up message where she was offered an additional discount that would've made her second syringe half price. She was also given the option to dissolve the second syringe of filler at no cost if she did not believe that she wanted it to remain as part of her treatment administration. The patient never responded to these messages and has not shown any interest in removing the second filler that she claimed she did not want to get. All communications are documented.

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