Customer ReviewsforCarParts.com, Inc.

I would like to leave 0 stars. I ordered front fenders for my ***** civic. The fenders arrived damaged. I called customer service which took hours and hours. I explained the fender arrived damaged. I had to send pictures of the fenders. They only agreed to send replacements after I mentioned that I had security footage of them being delivered. fast forward. The second set arrived damaged in the same way, so did the third set and the fourth. I laid all 8 fenders in my front yard and pick the two fenders with the least damage. It had been about 10 months of waiting. I ordered other parts before the fenders. I started opening them and almost every car part I received was bent or broken in some way. I was given the number of a supervisor. I left a few messages. now I am here. solution: carid.com. It is where I ordered the hood and rest of the upgrades. A much better company in every way. I will never order anything from carparts.com in the future. It is a complete waste of TIME and MONEY. Sincerely, ********** Gearhead

Hi ****,We are deeply sorry to hear about your experience with our service and the repeated issues with the fenders you received. This is far from the standard we strive to achieve, and we understand your frustration and disappointment.We are currently investigating what went wrong in this process to ensure it doesnt happen again. Your feedback is invaluable in helping us improve our quality control and shipping procedures. We apologize for the time and effort you have had to invest in trying to resolve this issue.We are committed to making things right for our customers and would like to assist you further if you are willing to give us another chance. We have sent you an email so we can address your concerns as soon as possible.

This company is the worst company ive ever dealt with. I bought brake parts from them and it took me about 2 months from when I got them to put them on, I was very busy and did not have time to do it sooner. When I tried putting them on I noticed the brake rotor was smaller that my original one, and the brake pads they sent me were not the correct size. Nothing fit on my vehicle so I took the parts off after test fitting them in, never driving my vehicle with the parts on it. I put all the new parts back in their boxes and contacted the company directly asking for a return and exchange for the right parts, a return for store credit, and just a return for refund as some options to figure out a resolution to this issue. I was a little bit upset when talking to the manager that was helping me out with this dispute. And he told me that since I was 1-2 WEEKS outside the return date he wont help me with anything that I suggested above. Then he was very aggressive and rude with me about going forward and thats when I contacted my credit card company for a dispute. The dispute was just resolved and they told me that since I agreed to the terms and conditions I could not get my money back. So I talked to an agent that had access to both sides of the dispute for the evidence submitted, and for the evidence on car parts side, the only thing they put in their statement was that I only asked for a refund, which is not true in the slightest. I cannot believe a company would be this dirty to LIE to a credit card company about an ongoing investigation. These guys are con artists and I really do warn anyone to refrain from buying anything from them. Their right parts guarantee that they stand by means nothing. I am stuck with car parts I paid $500 for and I dont even know what vehicle theyre for because they are not the right ones for mine.

Hi ****,We understand your concerns and regret any inconvenience you experienced. Your order was placed on March 15, 2024, and while we understand personal circumstances may delay inspection or installation, we must adhere to our 60-day policy. This policy is designed to ensure timely resolution for our customers, and we believe 60 days is a reasonable timeframe to inspect parts.Regarding the issue with the wrong part, our records indicate that you provided your vehicle's year, make, and model, but did not specify the sub-model. The kit you ordered is specifically designed to fit sub-models SXT, SXT Plus, and SXT Plus Leather. Unfortunately, parts are not interchangeable with other sub-models. Detailed measurements are also included in our catalog to assist in verifying compatibility.We hope this clarifies the situation and provides the necessary information regarding your order. Please feel free to reach out if you have any further questions.All the best,******************Customer Advocate

This is bull. They sent me the wrong muffler. I asked to return the part. Dropped it in the mail. Then i get this email saying that the part has a hole in it. Looks like someone hit it with a screwdriver. Literally look very intentionally damaged. Just so happened I took photos before I dropped it off for shipping. Guess what no hole. Now they have given me the option of no refund and if I want my broken part back I have to pay for shipping. This company behaves fraudulently.

Hi ***,Thank you for letting us know about your concern, rest assured that we are here to make sure you are assisted properly.We're sorry to hear about the issue on getting the refund processed for a part that you returned. To assist you further on this concern, may I ask for the order information and can you also send us the photo of the part before you sent it back to us?Please send it to **************************************************** with ticket # CF-132. Kindly write the ticket number on the subject of your email for immediate assistance.Thank you,**********Customer Advocate Team

S*** return policy. They go out of their way to avoid giving you a full refund with a return label. I spent an hour arguing them to get a return label. After receiving the label I get an email stating they are going to take the shipping costs from my refund. I already returned the product and might be forced to pay for a part that I can't use.

Hi *********,Thank you for providing us with your feedback, and we sincerely apologize for any inconvenience caused. Ensuring your satisfaction is always our top priority, and we regret any negative experience you *** have encountered.I also want to express my gratitude for taking the time to speak with me and allowing us the opportunity to clarify the situation.As we discussed during our call, we have addressed your concerns, particularly those raised by previous representatives. Currently, we are awaiting the return and inspection of the part necessary to process your refund. We kindly request your continued patience as the inspection process *** take 7-30 days upon receipt of the part. Rest assured, we will promptly notify you once the refund has been processed.Let us know if there's anything else we can help you with.Kind regards,****************Customer Advocate Team

Ordered both headlight lens replacements ($178), and had them installed by carparts affiliate ($290) through their website in April. The headlights have become heavily fogged. Carparts solution: Have the headlights removed ($290). Return them to carparts ( I pay shipping) while truck sits undriveable at their installation facility (with "storage charges") hope that their inspection upon receipt of return is approved for replacement with the same bad improperly sealed headlights, have them installed ($290), Then REPEAT in a couple of months.And that's the heavily touted CarParts.com Lifetime Replacement Guarantee!

Hi *******, Thank you for bringing this issue to my attention. I'm disappointed to hear about the ongoing problems with the Headlights you purchased in April. It's frustrating that they have become heavily fogged so soon after installation.I appreciate your detailed explanation of CarParts.com's proposed solution, but I must express concern about the inconvenience and additional costs involved in their process. Having to remove the headlights, pay for shipping, and potentially incur storage charges while waiting for inspection and replacement is not ideal, especially considering the truck's undriveable status during this time.Given these circumstances, I would appreciate discussing alternative options that could resolve this matter more efficiently and effectively. Please let me know a convenient time for us to talk or if there are other avenues we can explore to address this issue promptly.Thank you for your attention to this matter. I look forward to your response.Thank you for bringing this issue to my attention. I'm disappointed to hear about the ongoing problems with the Headlights you purchased in April. It's frustrating that they have become heavily fogged so soon after installation.I appreciate your detailed explanation of CarParts.com's proposed solution, but I must express concern about the inconvenience and additional costs involved in their process. Having to remove the headlights, pay for shipping, and potentially incur storage charges while waiting for inspection and replacement is not ideal, especially considering the truck's undriveable status during this time.Given these circumstances, I would appreciate discussing alternative options that could resolve this matter more efficiently and effectively. Please let me know a convenient time for us to talk or if there are other avenues we can explore to address this issue promptly.Thank you for your attention to this matter. I look forward to your response.

I ordered parts based on their stating they were "Original Equipment." They were not! They were "Universal Fit." I returned them immediately. They received them on June 27, 2024 (two-weeks ago). They've been giving me the runaround on my refund. Today they stated, "They didn't know when they would be able to inspect me return in order to process my refund' THIS IS THE WORST EXPERIENCE IVE HAD PURCHASING CAR PARTS ONLINE. THEY WERE SCAMMERS FROM THE VERY BEGINNING BY ADVERTISING THE OXYGEN SENSONRS AS "ORIGINAL EQUIPMENT."

Hi ****,I am writing to sincerely apologize for the negative experience youve had with your recent order. We understand your frustration regarding the misrepresentation of the parts and the delay in processing your refund. This is certainly not the standard of service we strive to provide.We deeply regret any inconvenience caused by the part that did not match to your vehicle and for the subsequent issues with your return and refund process. We take this matter very seriously and are committed to resolving it promptly.Again, we are truly sorry for the inconvenience and frustration this has caused you. We appreciate your patience and understanding as we work to rectify the situation.Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.Sincerely,***********CarParts Team

Wrong part sent twice, I assumed the third, or hoped were correct. I entered the hospital about a week after finally receiving order . Just recently strong enough to be active, took a while for someone to install. Found out this morning that I had the wrong parts received April 18 but they have a policy of no returns after 60 days I would not use this company!!!!!

Hi *******,We sincerely apologize for the inconvenience you've experienced. We understand the frustration of receiving the wrong parts and the challenges you faced due to timing. Please accept our apologies for any inconvenience caused. We strive to provide accurate and timely service to all our customers.Our return policy allows for returns within 60 days of purchase. Once this period has passed, we are unable to process returns for any reason. This policy ensures customers have sufficient time to inspect their parts and make any necessary returns.We understand that unforeseen circumstances can impact our plans. I am reaching out to you via email to learn more about what happened and to hopefully assist you further.Kind regards,****************Customer Advocate Team

I returned a part and its been over 3 weeks and still have not refunded my money back, called and asked for superviser and was told multiple time , was not availible. They have never called me back.

Hi ******,We understand that you were expecting the refund to be processed promptly, and we deeply regret any inconvenience this delay may have caused you. As stated on our Return Policy, refunds will be processed once the item is returned and inspected. Unfortunately, our warehouse is behind at this time but we are working diligently to address this issue. This is also the information given to you by the supervisor you spoke with yesterday, July 03.We want to assure you that your refund is of utmost importance to us, and we are committed to resolving this matter as quickly as possible. We understand the importance of keeping our valued customers like you satisfied, and we are taking steps to prevent similar situations in the future. Thank you for your understanding and continued support. We value your business and remain committed to delivering the excellent service you deserve. Sincerely, CarParts Team

I understand that we all have made mistakes, but what I can not accept is this people trying to play games with me. I ordered a Master windows switch for my car, which arrived in a timely manner, at this point everything was just fine, but when I installed the switch, nothing works because they sent a right side driver car switch, I started the return for this and they said that I have to pay all the shipping cost because it was my mistake since I ordered a Master windows switch for PASSENGER side!! So be extremely careful when you buy from this people, they dont care about customers service.

Hi ******,I am writing to confirm that we have received your feedback. We sincerely apologize for the inconvenience caused by the issue with the return process. Please know that it was never our intention to cause inconvenience to you or any of our valued customers. Your feedback is incredibly important to us, and we will ensure it is forwarded to the appropriate department to help us improve our services.For further assistance, please review the email we have sent you.Best regards,******Customer Advocate Team

I placed an order on 6/12/24. I got an email that it was on its way and would be to me by 6/15/24. This far, the label was created 6/13/24 but there has been no movement on the package. I tried to contact someone in customer service via chat, email, and phone but got no response. I wouldnt be as concerned if the package was actually in transit and if I could speak with someone but Ive gotten no answers. I would ideally like to cancel the order for a refund because I no longer have trust in this company.

Hi ******,Thank you for sharing this review about the delivery of your order.We apologize if this has caused you any inconvenience. Based on our records, a replacement was processed for the Headlight. Unfortunately, up to date, the tracking still shows label created. It is possible that the package was lost before it was scanned in a ***** facility.Again, we apologize for the inconvenience.Thank you.