Business ProfileforJaguar of Southbay

This is by far the absolute worst customer service that I have ever experienced in my life. Not sure if it is due me being a young woman or maybe I don't look a certain way or whatever. When a person decides to take a position in a prestigious company, it's their choice to accept the position. If one is unhappy then one should rethink some life decisions. That being said, let me walk you through my horrible experience. First off let's begin with the reason I brought my car in, the dash keeps displaying the message, "unable to locate smart key!" I was told that the reason for this could be various ok I was told 2-3 days to get an answer . That was a fallacy, . They kept my car for 8 days and each day I had call 5- 6 times a day before speaking with someone. I was told to text a number that nobody answers and each time I call I was told that the service advisor was either on a break, helping a customer, or is just busy and will return my call shortly. None of that happened.once my car was supposedly completed I finally received a text followed by a phone call from ****. I came in to pickup my car and had to wait for 30 minutes for the guy To bring it out. At this point I was just excited to see my vehicle. I drove the car for 2 days and to my surprise the exact reason that I brought it in was happening again. I phoned in 5 times and no answer. I continued to call in and the receptionst became rude and just began to hang up in face . I hope calls are recorded for accuracy. Please check the logs. ****** this is unacceptable behavior. I'll just reach out to the BBB and every internet platform that I can think of until something is done about the services rendered at this completely horrible place. I had triple A time my car back to this place around 430 pm and I still haven't spoke to anybody about my car and it's 613. I know have received my vehicle.