ComplaintsforAl Garcia's Plumbing, Heating and Air Conditioning Inc.
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 29th or 30th, I called the plumbing company to book a work to be done. I asked about the pricing, and was told $97 per hour. I agreed and they completed the work in the following day in about 2 hours and a half. Later, I was charged $665. I called numerous time to get this corrected without any resolution. On Aug 29th, company told me to pay just $500, but I am not sure this is right.Business response
08/30/2024
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience the customer may have experienced. To address the issue, it should be noted that the customer initially reached out on August 28th regarding a service call conducted on August 13th. The invoice charge was communicated to the customer the day after the service, on August 14th. We offered a discount for one of the services performed as a response. The customer also contacted us on August 29th to confirm that the charge had been paid, though it is understood that he was not fully satisfied with having paid it. We take all complaints seriously and are committed to ensuring that our customers have a positive experience with us.
Upon discussing the concerns with the customer, we clarified that our office staff had communicated our service fee for visiting the property, which is a minimum of $98, in addition to any costs for repairs or parts. Unfortunately, it appears there was a misunderstanding regarding the hourly rate of $98.00. We strive to ensure that our pricing is fair and transparent, and it remains consistent across all service calls.
We recognize that misunderstandings can occur and are dedicated to making sure our customers' experiences with our company and team are always clear and satisfactory. We are committed to resolving any outstanding issues and addressing any further questions. Thank you for your understanding.
Sincerely,
********************* Plumbing Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.