Business ProfileforCarter Services, Inc.

1. Briefly describe your problem. On June 13, 2023, I made a demand of $39,731.28 against Carter Services **** (Carter Services), Contractors License # ******, for my damages caused by their negligence in not properly sealing pre-existing items on a roof after connecting various refrigerant lines from a new 2 ton heat pump. I have not received any reply from Carter Services other than they have zero responsibility. They claim that the items on the roof were already there when they connected the various lines from the new air conditioning unit, and therefore, had no legal responsibility from any damages caused by the fact that it was improperly sealed. I offered to Carter to come and look at the problem. They never came. They were predetermined to deny everything and made their decision in bad-faith. Therefore, I am filing this complaint with the BBB. Even though their insurance company claimed they do not owe money, it was not a judicial ruling and not in anyway compliant with the law or negligence. The bottom line argument here that Carter through its insurance company tries to make is that the items on the roof that were already there was not Carters responsibility (even though different items directly from the new air conditioning unit was hooked up to those items on the roof.) In other words, Carter Air Conditioning, with over 30 years of experience and is licensed and is specifically licensed in air conditioning could not check for leaks or anything else to ensure it was properly sealed. They apparently could not assume that it would have been possible that putting a new air con and attaching new hoses, etc. may have caused the very leaks. In other words, the insurance companys only argument is that because it was not Carters actual items on the roof, the fact that the new air conditioning had hoses and other items connecting to those items completely absolves them of any responsibility to have ensured there were no leaks.