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ComplaintsforImage Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/25/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order #: ******* placed on Dec. 5th, 2021 was received with the vest being a yellow color instead of a lime. When I called Tuesday, Dec. 9th I spoke tom a woman who said the color was out of stock so they substituted. They claimed they didn't know when it would be back in stock and thought it might be discontinued so I asked about a return with return shipping reimbursed. She told me that she would have to submit the request to some sort of management and they would get back to me within 48-72 hours. Well that time flew by so on Dec. 14th I tried calling again but could not get anybody to pick up the phone so I sent an email asking for an update. Nobody replied to that so around the 21st or 22nd I called Image Solutions again and nobody picked up. I'd like to return this for a refund please with the return shipping reimbursed since it wasn't my fault that the color was out of stock.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.