ComplaintsforAutoNation Acura South Bay

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a certified 2020 Acura RDX that has an obsolete software. I paid ****** cash only to discover my vehicle has obsolete software. Acura discontinued the 3g software as of February 2022 but I was sold a car with the outdated software. Acura previously offered the service update free. My sales rep did not mention the vehicle had 3g software that was not able to be used. When I discovered my obsolete software I contacted the dealer. My sales rep contacted the general sales manager who then reached out to their Acura sales rep. *** Acura rep only offered to cover the cost of labor but I would have to pay 700 for the current software. *** security features that Acura has to offer I cannot use. I would like Acura to replace my vehicle with the current software.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I leased a 2018 ILX from this dealership in February of 2018 and bought the car out of the lease in 2022. I took the vehicle in for servicing at the dealership in June of 2022 and the service rep I worked with advised me that I paid for 3 service appointments at the time of my lease, none had been used despite the maintenance schedule I followed and were all set to expire at the end of the year. The service rep then used one of the appointments and advised that I speak with the finance department about extending the expiration date of other two appointments so that I could use them. I repeatedly reached out to the finance department without a return call and finally made contact with a finance **** ************************ **** advised that the service dates could not be extended, but that I could be reimbursed for the expense. He had me complete a form, told me he would submit it and I would likely receive a reimbursement check within a few weeks. The check never came and I began trying to follow up with **** without success. I finally spoke with a manager in the sales department, *****, who advised **** had left his position but he would try to assist me. Since that time, I have followed up with ***** repeatedly by phone and email with no updates from him. I would like my services extended or to be reimbursed for the services I could not use.

  Business response

  01/05/2023

  We have reached out to Assurant for information on customer's coverage. Assurant confirmed that the customer does not have any remain prorated value to be reimbursed. Coverage was purchased on 2/5/18 for $231. It was a 5 year coverage plan. By the time customer requested for cancelation, the remaining balance was only enough to cover a $25 cancelation fee. We have requested a copy of details and should be available in a couple of days. Once we receive it we will forward it to the customer.

  Customer response

  01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am not asking for a cancellation? This response doesn't make any sense. I have two service appointments which were not used by the service department and was told they expired in Dec of 2022. I began seeking assistance in either having the term limit on the services extended in July of 2022 and was unable to make any type of progress.

  Business response

  01/26/2023

  Contacted consumer today. We were able to have an agreement and issue has been resolved.
  
  Thank you

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