Business ProfileforCitizen Watch Company of America, Inc.

I purchased Citizen watch at ****** on 3-14-23.The watch completely stopped in January 2024. After numerous unreturned phone calls I followed instructions on the Citizen website for returning watch to them for warranty repairs. The original shipped package was refused and retuned to me. They said they refused it because the package was damaged. I re-shipped it. On 3-6-24 I received this email: ******* (Citizen Consumer Support) Mar 6, 2024, 10:44AM PST Hello *****, We are reaching out regarding your watch SO00387919 that was mailed to our repair department. The watch has been evaluated and determmined it is keeping time and date. Your watch is also holding up a charge and was kept in observation to ensure it is keeping time. If no additional parts are needed for your watch please advise so we can return your watch back. Thank you! We appreciate the opportunity to respond to your inquiry and hope this is useful.Sincerely,******* ************* I gave them 'permission' to send my watch back to me. On 4-9-24 I sent email letting them know my watch had stopped again. They sent me a prepaid shipping label and I sent it back to them again. On 5-22-24 I emailed requesting the status of my watch. No response. My watch was delivered back to me on 5-29-24.On 6-5-24 I emailed to let them know I had received my watch but it's still not working properly. It keeps stopping. I have called and emailed 3-4 times since and have not received any response. I even set up an account on their website and can't get any help that way either.This is obviously a faulty watch and should be replaced.Thank you!