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ComplaintsforA Dressy Occasion
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Feb 23, 2022 I was about to purchase a dress from A Dressy Occasion. A dress style they made came up on my search. I was about to purchase the dress but before hitting purchase I read a no refund policy. I stopped the purchase and sent an email asking about the sleeves on the dress. "I'm looking at buying the ************************* dress but just saw there are no returns. YIKES. Can you tell meif the sleeves are sheer/see through?"That evening I received the following response "*******, The sleeves are lined on all of our sleeves. Thanks"With that information I went ahead with the purchase.When I received the dress February 28 I was frustrated to see the sleeves were Not lined as told. I called and left a message the following morning and received a message later that I would need to pay for the return shipping and would receive a credit to my account. I would not have bought the dress with the correct information. Now the are paying for the return label but still say I will receive store credit. I feel this is unfair to hold my money when my purchase was made on bad information and I simply want a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.