ComplaintsforTracy Car Wash Detail & Lube, Inc.
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my truck specifically instructed hand wash and make sure you get the rims. To ****** the manager it took about 1 hr and a half. No problem I thought they are going to do a good job. When I got home I saw water running from the wheels to the rims so I went to dry them. When I noticed the driver rear was scratched I immediately called the business they instructed to come back. I showed ****** he tried to deny it but ended saying talk to the guy incharge the next day after 11am so I came in and talked to ***** the person incharge and he was evasive, Confrontational and not trying to help in any way possible. All I want is for them to fix the damage on my rim and take responsibility. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.