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ComplaintsforTruckee Dance Factory
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had my girls in camp the week of the fires. The forecast was AQI of 100-175. I asked if there was anything in place to limit smoke such as purifiers but was told no. The studio was planning on closing doors. The high intensity dance, closed windows, no ventilation and no AC in such high temperatures = unhealthy conditions. I requested a refund. I was told by Nirtan I could get a refund provided a Drs note which I did yet he said the letter stated that the AQI of 200 was inaccurate & it was less. I followed up with a letter that stated that my kids are sensitive to AQI above 100 & still got a denial. he shifted and gave me credit. However, he told his teacher to deny me of private lessons until I paid her first. I also wanted a credit for 2 days of another camp when I was forced to take my girls out after their teacher shared with my 7&9 yr olds that she "sees her boyfriends butt and he sees hers". PJ chalked it up to the beach but my kids don't see or show their rears at the beach
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.