Business ProfileforNorthstar At Tahoe

We write because we were charged for a reservation at Northstar Lodge at the Northstar Resort in ********** in February of 2023 that we did not make and, when we inquired, we were misdirected and then ignored by staff at Northstar, Hyatt, Marriott, or their affiliates. The charge for the reservation we never made at Northstar Lodge was posted on Feb 12, 2023 in the amount of $1099.34 to my Mastercard. After noticing the Northstar Lodge charge, we contacted Northstar Lodge six times over the span of about three months from March through May 2023. My wife spoke to multiple people (************, and *****). The managers ***** or ***** were supposed to call back, but never did. The people my wife did speak to said that they could not find or see the $1,099.34 Northstar Lodge charge and that we should dispute the charge with Mastercard. We did that, and on May 3, 2023, Mastercard credited us back the $1,099.34. But then on May 24, 2023 Mastercard added the charge back. Again, we received no communication from Northstar, Hyatt, Marriott, or any of their affiliates that there was any reservation or that any charges we owed. After calling Northstar Lodge again, ***** told us to email ************************************** On June 5, we emailed ************************************* to ask that the money be refunded. We received a response from someone who appeared to work in Reservation Support for Hyatt Vacation Ownership but the person did not identify themselves by name. This unidentified person told us on June 6, 2023--for the first time --that we were charged as a "no show" based on a purported reservation with confirmation no. *********. We responded four times, asking for an update and more information, including any email confirmation of the reservation or receipt that was sent to us. The unidentified person ignored us and did not provide any confirmation or receipt for this reservation.