ComplaintsforSoda Springs Resorts
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter bought a Day Pass for skiing at Soda Springs Ski Resort located at ***** Soda Springs Rd, Soda Springs, ** ***** for 01/01/2023. The purchase was made the previous evening.When we reached the Ski Resort, we were told that there was no power at the resort since the previous afternoon and so they would not allow any skiing. The total amount was $139.00 The resort refused to give us a refund. They would only give a voucher for a future date this skiing season. My daughter goes to college and it will not be possible for her to visit the skiing resort on any date this season.The skiing resort knew at the time they sold the ticket on their website that they did not have power. Why did they sell the ticket and why are they refusing refund when they were not able to provide the service for which we paid.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.